Experience

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  Eugene o’kane plumbing contractor ireland ltd.

  Oct 1989 - Oct 1991

  Personal assistant/secretary/receptionist

  • Organising the Managing Director’s diaries on a day-to-day basis.• Preparation of minutes and presentations.• Scheduling meetings and arranging travel itineraries.• Generation of reports.• General administration

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  Irish national organisation for the unemployed

  Nov 1991 - Nov 1992

  Assistant to the development officer

  •Provided administrative support in organising and preparing for the Annual Delegate Conferences.•Scheduling meetings, organising conferences and training programmes and seminars.•Prepared documentation, correspondence and presentations for the conference televised for R.T.E. for the 6p.m. News.•Research for funding proposals.

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  Vanfleet transport

  Mar 1993 - Mar 1994

  Transport coordinator

  Maintained delivery schedules and oversee the delivery of goods. Update and provide tracking information to customers and internal managers. Monitored and reported driver issues such as accidents, safety concerns or licensing issues. Coordinated and analysed delivery costs. Daily handling of multiple routes, handle customer complaints, investigate delivery issues. These included damaged products and late or lost deliveries

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  Lafferty publications

  Apr 1995 - Jan 1999

  Senior sales administrator

  Duties and Responsibilities•Reported and analysed all department expenditure including commission, salaries and telephone costs using Excel.•Reported and tracked sales against budget and highlighted variances.•Provided administration and support to a team of 15 telesales executives.•Processed documentation and maintained sales records.•Coordinated all customers’ communications for the department.•Coordinated and supported all marketing campaigns.Achievements•Support provided ensured Sales Team achieved and exceeded targets on a monthly and annual basis.•Meaningful contribution to Conference Team events. Show less

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  E. g. pettit enginering consultants

  Oct 1999 - Dec 2005

  Quality assurance coordinator and supervisor - iso 9000/2000

  Duties and Responsibilities•Coordinated and provided in-house training to new employees on the QA procedures.•Conducted inductions for new employees joining the company.•Monitored the performance and compliance of the Quality Assurance Management System to make sure they were both effective and efficient.•Processed, audited and examined documentation for conformance and compliance of the established Quality Assurance Management system, building regulations and codes of standards. •Prepared analysis reports and issued to the Director and Project Managers.•Reviewed civil/structural, architectural and environmental drawings, specifications, fire certificate and bill of quantities for tendering.•Organised calibration of equipment ordering supplies negotiating the best price from supplies for goods and services.•Updated computer records and schedules for drawings and documents on a daily basis using Microsoft Word and Excel. •Compiled and collated documents for project proposals using Microsoft Word and PowerPoint. •Maintained adequate records ensuring that the project database was up to date and accessible.•Liaison with Project Engineers and Management on the various projects. Achievements•Ensured that our QA and Quality Policy was successfully renewed annually.•Flexible approach with ability to take over multiple roles in addition to daily duties and responsibilities. Show less

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  U.s. embassy, dublin

  Jan 2006 - Jan 2015

  Visa clerical officer

  Duties and Responsibilities:•Provided information and guidance to the public on the complex laws and regulations associated with U.S immigration. Politely and efficiently handled upset customers seeking corrections to visas with errors.•Respond to enquiries and complaints relating to American Citizenship, U.S. passports, Visas and other consular queries. •Pre-screened applications for visa classification and ensured appropriate supporting documentation was received for visa issuance. •Processed visa applications, data entry, scanning supporting documents and fingerprint capture using a ten print scanner.•Assisted the passport department and carried out duties when required, processed passport renewal applications. •Exercised discretion and high degree of professional responsibility in handling confidential and sensitive applicant information and documentation.•Monitored office supplies when stocks were running low. Maintained printers were in working order. •Cashier support and performed the end of day reconciliation using an automated cash register system. •Received accolades on a few occasions such as “Going the Extra Mile Award, Superior Honor Award, Group Meritorious Award. •Trained in facial recognition a biometric method of identifying an individual by comparing live capture or digital image data with the stored record for that person. Show less

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  Department of social protection

  Jun 2016 - Sept 2016

  Clerical officer (temporary)

  • General clerical work, filing, photocopying, scanning, dealing with emails. Communicated with the public.• Responsible for maintaining the efficiency of file management making sure it was effective.• Responding to queries and providing information face-to-face. Providing high quality customer service.•Working as part of a team delivering services. Supporting managers and colleagues.•Checking all work thoroughly to ensure it is completed to a high standard. •Using Information Technology on a daily basis – word processing, spreadsheets, database, intranet. Show less

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  Department of foreign affairs, ireland

  Jun 2022 - Aug 2023

  Clerical officer
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  Department of social protection

  Sept 2022 - now

  Clerical officer