Experience

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  Ilorin south lgea

  Mar 2013 - May 2013

  Group head

  Ensure relevant, accurate & timely management reports when requiredUndertaking out of hours duties to meet the needs of the serviceEnsuring effective and efficient staff welfarismInvolved in planning and coordination of activities and programmesOrganising and leading group meetings and writing reports

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  Krystal digital solutions

  Apr 2015 - Sept 2017

  Enhanced the process of:o Establishing a system that supports IT education in schoolso Encouraging innovation through IT in their (students) various fields using flexible but highly effective Microsoft curricula, tools and applicationso Creating an interactive environment that bridges the learning gap between the students and their teachers through IT materials, software and basic hardware componentso Creating a platform for the stakeholders (students, teachers, parents/guardians) to test their skills on a bigger stage, showcase their innovative ideaso Creating a mentoring program that links the academic circle to the professional world so as to ensure continuity and provide smooth transition from the classroom to the ‘work-room’o Database management (collecting and storing) of over 2,000 studentso Liaising with stakeholders to grow local entity and community at largeo Impacting into the teachers basic IT knowledge and skills through technology and thorough teaching and learning processo Drafting high work plans and grants proposals for projects executiono Growing the organization to a reputable standard and height through Corporate Social Responsibilities (CSRs). Show less  Establishing a system that supports IT education in schools Encouraging innovation through IT in their (students) various fields using flexible but highly effective Microsoft curricula, tools and applications Creating an interactive environment that bridges the learning gap between the students and their teachers through IT materials, software and basic hardware components Creating a platform for the stakeholders (students, teachers, parents/guardians) to test their skills on a bigger stage, showcase their innovative ideas Creating a mentoring program that links the academic circle to the professional world so as to ensure continuity and provide smooth transition from the classroom to the ‘work-room’ Show less

  • Lead Faculty

    Sept 2016 - Sept 2017

  • Faculty Member

    Apr 2015 - Aug 2016
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  Squacal nigeria enterprises

  Oct 2017 - Jul 2019

  Administrative officer

  o Ensures relevant, accurate and timely management reports when requiredo Distributes and store correspondenceo Liaising with stakeholders to grow local entity and community at largeo Drafting high work plans and grants proposals for projects executiono Growing the organization to a reputable standard and height through Corporate Social Responsibilities (CSRs).o Manages office supplies stock and place orderso Maintains and update company databaseso Answers queries by employees and clientso Maintains company calendar and schedule appointments and meetingso Arrange travels and accommodationso Prepares reports and presentations with statistical data as assignedo Monitors the use of materials and resources and ensured quality record keepingo Involves in planning and coordination of activities and programmes Show less

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  Tek experts

  Jul 2019 - Sept 2020

  Technical support advocate

  Acted as the primary technical contact, delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of managemento Collaborated on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemso Collaborated with Subject Matter Experts (SMEs) and escalation managers when additional support is neededo Resolved customers’ and clients’ issues that relates to product knowledge, product purchase, product download, installation, activation and re-activationo Resolved customers’ and clients’ issues that relates to Microsoft Teams and Microsoft 365 in its entirety through thorough troubleshooting and Subject Matter Experts’ (SMEs) adviseo Motivated and engaged workforce that lived the Tek values and delivered great services to clients Show less

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  Avancee pinnacle

  Oct 2020 - Mar 2022

  Senior administrative, reconciliation & settlement officer

  Disbursed clients’ revenue in accordance with the CBN’s TSA policy using Remitao Organized training sessions for newly employed and existing staff memberso Coordinated transactions from all local agencies, departments and parastatals of the governmento Ensured relevant, accurate and timely management reports when requiredo Liaised with stakeholders to grow local entity and community at largeo Drafted high work plans and grants proposals for projects executiono Grew the organization to a reputable standard and height through Corporate Social Responsibilities (CSRs).o Managed office supplies stock and place orderso Answers queries by employees and clientso Maintained company calendar, schedule appointments and meetingso Prepared reports and presentations with statistical data as assignedo Monitored the use of materials and resources and ensured quality record keepingo Involved in planning and coordination of activities and programmes Show less

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  Fokes consult

  Apr 2022 - now

  Technical support associate

  Running diagnostic programs such as Microsoft support and recovery assistance, and license removal tool when major technical issues are encounteredInstalling and configuring computer hardware operating systems and applications for seamless usage of organization’s optimal operationTalking staff and/or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshooting system and network problems, diagnosing and solving hardware or software faultsIn a continuous process of providing first-class technical support (provided over 200+), including procedural documentation and relevant reportsCreating new accounts/profiles as well as troubleshooting existing accounts with issuesRapidly establishing a good working relationship with customers and other professionals, such as software developersTesting, evaluating and reviewing new technologies as they affect the business marketCollaborating with development teams to provide input on deployment strategies, infrastructure requirements and application supportabilityStaying updated with recent industry trends, emerging technologies and best practices related to application and software support and operations as I identify opportunities for process improvements and contribute to the team’s growth, effectiveness and efficiency. Show less