Simon Alva

Experience

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  H-E-B

  Jan 2002 - Jan 2006

  Cashier

  *Responsible for cash intake and assurance of the correct amount. *Responsible for maintaining the area clean and orderly. *Responsible for solving customer's complaints.

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  Best Buy

  Jun 2008 - Jun 2008

  Hispanic Summit Coordinator

  *Helped design, organize and coordinate. *Assisted in coming up with a design that was going to be used throughout the whole company representing the tie between Best Buy and our Hispanic/International customers.*Assisted in brainstorming for new signage to be shown throughout all Best Buys across the nation.*Responsible for supervising daily activities/agendas.

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  Best Buy

  Oct 2008 - Jan 2012

  *Managed tracking reports for multiply Best Buy stores: P&L, Labor, Gross Margin, Revenue, Services, *Customer Satisfaction Index (CSI), etc.*Managed travel and expense budgets/reports.*Implemented plans for growth opportunity.*Maintained a collaborative relationship with various District/Territory Managers. *Implement "relationship selling."*Helped consumers with various products, services and solutions.*Building trust with customers and helping solve their unique end to end needs. *Worked closely with a District Field Manager (DFM) in scheduling deliveries and service calls for home theater products.*Managed exchange of products.*Ensure that all purchases met consumers needs.

  • Administrator

    Jan 2008 - Jan 2012

  • Sales representative

    Jan 2006 - Jan 2012

  • D26 Magnolia Customer Service Rep

    Oct 2008 - Oct 2009
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  Aramark

  Aug 2009 - now

  Lead Bartender

  *Build relationships with patrons (San Antonio Spurs Season Ticket Holders and fans) while preparing cocktails.*Gather cash or tabs in correct amounts and liable for cash and inventory for the time worked. *Responsible for good operation of a bar, receipt and inventory accountability.

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  Southwest Airlines

  Aug 2018 - now

  Customer Service Representative

  *Coordinate and attend casting and final training with local brand ambassadors.*Attend training meeting. *Oversee local team logistics.*Work closely with local wholesalers and CMN Project Manager to coordinate schedules.*Coordinate and schedule brand ambassadors for promotions.*Communicate with account management to secure the following: -Promotion timing (when team will arrive, etc.). -Where will the promotion take place inside the account.*Communicate with CMN Project Manager*Provide weekly recap to CMN Project Manager including: -Photos -Sales at various accounts -Consumer feedback*Provide CMN Project Manager with all original expenses/receipts every Monday, on a weekly basis.*Coordinate, oversee and attend promotions required by CMN.*Execute account site checks when required.*Coordinate local transportation from account to account with brand ambassadors.*Coordinate promotions with brand ambassadors.*Coordinate and organize promotional premium items for each promotion with local wholesaler.*Ensure promotions are following all local beer and alcohol promotional regulations. Show less