Experience

• 

  Boys & girls clubs of bloomington

  Jan 2010 - May 2010

  Event planner

  • Planned Father/Daughter dance for club.• Assisted with operations in a non-profit organization

• 

  Chai point senior living

  Jun 2010 - Aug 2010

  Activity department summer intern

  • Assisted in directing programs for up to one hundred residents at once.• Prepared all materials needed for setting up, conducting, and breaking down activities.

• 

  The wonderlab museum of science, health, and technology

  May 2011 - Aug 2011

  Visitor services intern

  Visitor Services Assistant:• Responsible for checking in guests to the museum• Upheld the role of concierge• Sell products from the gift shopGallery Floor Manager:• Coordinated and supervised volunteers• Maintained the general upkeep of the gallery• Oriented groups of up to eighty people upon arrival to the museumBirthday Party Assistant:• Responsible for communicating the itinerary to the Host Family• Directed activities to groups of 20-40 people

• 

  Biddle hotel

  Sept 2011 - May 2012

  Front desk agent/hotel and conference center operations intern

  • Maintain social media outlets for hotel• Create collateral for packages, hotel services, etc. May use IMU marketing for assistance• Represent hotel at sales and promotional events• Interact with guests acting as a lobby ambassador during periods of heavy traffic• Complete room inspections• Maintain correspondence and handle escalated guest relations issues • Create and maintain spreadsheets to track occupancy, guest issues, service trends, and labor• Develop power points and training materials as directed by hotel and sales management• Coordinate amenity ordering and delivery service• Ensure seamless and effortless stay of all major hotel VIP’s• Assist in the execution of major guest requests (special occasions, limo transportation, etc) Show less

• 

  White lodging services

  May 2012 - Dec 2017

  Opening Market Sales Manager for The Westin Milwaukee, opened June 1, 2017.Market Sales Manager selling for the Milwaukee Hotel Collection: SpringHill Suites by Marriott Milwaukee Downtown, Milwaukee Marriott Downtown, and The Westin Milwaukee.In my former role, I actively marketed rooms and provided catering services to SMERF, association, and convention industries for total of 500+ rooms and 20K+ sq.ft of meeting space. Moreover, I conducted site visits between 3 hotels, CVB, & clients to drive maximum business growth.My achievement for this role includes the following:o Accomplished 110% on all metrics of revenue goal, accounting for $800k in room revenues, and $250K in catering.o Surpassed the Westin opening crossover goal two months prior to opening with $400k on the books. Show less Opening Senior Sales Manager of the SpringHill Suites by Marriott Milwaukee Downtown-- opened July 5, 2016As Opening Senior Sales Manager, I strengthened relationships with clients by providing exceptional sales service and communication while capturing new and repeat business. I also improved partnership among CVB and new opening hotel by maintaining robust relationships with VISIT Milwaukee Sales Managers.I was able to achieve the below accomplishment:o Created and negotiated all contracts for corporate, association, social, military, recreation, education, and fraternal groups with minimum of more than 10 rooms per night.o Accounted for 54% of the hotel’s opening crossover group rooms revenueo Proactively searched and won overflow convention business through 2018 to enhance group base to assist in driving transient rates. Show less Here in these two years, I strategically finalized all F&B orders and managed inventories for both catering and restaurant departments to ensure smooth workflow. I was able to conduct on-site logistics for meetings and planned events, such as set up, catering, and billing. I delivered payments to vendors as well as controlled budget as per requirements.My contribution as Assistant General Manager include:o Achieved overall satisfaction rate in top 20% of brand as well as completed top 15% YTD through robust monitoring and leadership.o Served as the Acting General Manager at Courtyard and SpringHill Suites Fishers for seven months total Show less

  • Market Sales Manager

    Sept 2016 - Dec 2017

  • Opening Senior Sales Manager

    Jan 2016 - Sept 2016

  • Assistant General Manager

    May 2014 - Jan 2016

  • Front Office Manager

    May 2012 - May 2014
• 

  The meeting planner

  Jun 2020 - Mar 2022

  Virtual meeting strategist

  I effectively utilize excellent communication and problem-solving skills to support in development of 10+ repeat programs, while collaborating with senior members. Additionally, I am delivering exceptional services as liaison to 7 companies for understanding and interacting with range of stakeholders. I am also enhancing team performance by onboarding and training 5 new associates.In this role, my accomplishments have been the following:o Managed over 100 programs across more than three platforms, encompassing Adobe Connect, Zoom, and ON24.o Recognized by HCPs by earning ten repeat bookings and by meeting and surpassing expectations for virtual engagements.o Provided technical support 15+ associates and troubleshot issues by managing office hours 3x/week.I am tech-savvy, well-spoken, have a flexible schedule and am excellent at thinking quickly to troubleshoot issues. Show less

• 

  Creative group, inc.

  Mar 2022 - Feb 2024

  • Registration Manager, Customer Experience & Insights

    Jun 2022 - Feb 2024

  • Program Specialist

    Mar 2022 - Jun 2022