Experience

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  Tupelo grill

  Jan 2001 - Aug 2004

  General manager

  *Led operations at Tupelo Grill, the premier restaurant near Madison Square Garden/Penn Station, serving 220 customers daily with a team of 60 employees.

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  Uno chicago grill

  Oct 2004 - Mar 2006

  Manager

  *Managed operations at Uno Chicago Grill Seaport, a high-volume location serving 750-1,000 customers daily with a team of 120 employees.

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  Park south hotel

  Aug 2007 - Apr 2014

  Food and beverage manager

  *Managed daily operations at Black Duck, enhancing customer satisfaction through process improvements and menu development, while optimizing staff performance to maintain operational efficiency

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  Crowne plaza times square - highgate hotels

  Apr 2014 - Dec 2015

  Food and beverage outlet manager

  *Managed food and beverage operations for Crown Plaza Times Square, implementing cost-control strategies and enhancing guest satisfaction through staff training and process improvements.

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  New york marriott at the brooklyn bridge

  Dec 2015 - Sept 2020

  Restaurant manager (department leader)

  Oversaw 3 food and beverage outlets, implementing operational improvements that increased guest satisfaction scores by 15% while maintaining top-tier service standards.

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  Sea wolf - williamsburg waterfront

  Mar 2021 - Sept 2023

  General manager

  *Led operations for 3 outlets, driving annual revenue of $2.75 million through cost control, team leadership, and customer satisfaction initiatives.*Achieved an average food cost of 26.5% and beverage cost of 22.5% by negotiating supplier contracts and optimizing inventory management.

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  Flik hospitality group

  Sept 2023 - now

  Dining services director

  *Ace Team - Providing catering leadership at multiple corporate food and beverage facilities.*Opened and managed a cafe, leading recruitment efforts, negotiating supplier contracts, and executing marketing strategies, achieving a 15% profit margin and high customer satisfaction scores.*Spearheaded catering operations, implementing strategic plans that improved client satisfaction by 20% and reduced service delivery time by 10%.*Directed daily operations, streamlining processes to increase efficiency by 15% while maintaining compliance with FLIK Hospitality standards.*Managed prestigious client accounts, consistently exceeding service expectations for top firms such as: Mayer Brown, Latham & Watkins, and Kirkland & Ellis, White & Case, Nixon Peabody, Avenues the World School. Show less