Richard Schloss

Experience

• 

  Tupelo Grill

  Jan 2001 - Aug 2004

  General Manager

  *Led operations at Tupelo Grill, the premier restaurant near Madison Square Garden/Penn Station, serving 220 customers daily with a team of 60 employees.

• 

  Uno Chicago Grill

  Oct 2004 - Mar 2006

  Manager

  *Managed operations at Uno Chicago Grill Seaport, a high-volume location serving 750-1,000 customers daily with a team of 120 employees.

• 

  Park South Hotel

  Aug 2007 - Apr 2014

  Food and Beverage Manager

  *Managed daily operations at Black Duck, enhancing customer satisfaction through process improvements and menu development, while optimizing staff performance to maintain operational efficiency

• 

  Crowne Plaza Times Square - Highgate Hotels

  Apr 2014 - Dec 2015

  Food and Beverage Outlet Manager

  *Managed food and beverage operations for Crown Plaza Times Square, implementing cost-control strategies and enhancing guest satisfaction through staff training and process improvements.

• 

  New York Marriott at the Brooklyn Bridge

  Dec 2015 - Sept 2020

  Restaurant Manager (Department Leader)

  Oversaw 3 food and beverage outlets, implementing operational improvements that increased guest satisfaction scores by 15% while maintaining top-tier service standards.

• 

  Sea Wolf - Williamsburg Waterfront

  Mar 2021 - Sept 2023

  General Manager

  *Led operations for 3 outlets, driving annual revenue of $2.75 million through cost control, team leadership, and customer satisfaction initiatives.*Achieved an average food cost of 26.5% and beverage cost of 22.5% by negotiating supplier contracts and optimizing inventory management.

• 

  Flik Hospitality Group

  Sept 2023 - now

  Dining Services Director

  *Ace Team - Providing catering leadership at multiple corporate food and beverage facilities.*Opened and managed a cafe, leading recruitment efforts, negotiating supplier contracts, and executing marketing strategies, achieving a 15% profit margin and high customer satisfaction scores.*Spearheaded catering operations, implementing strategic plans that improved client satisfaction by 20% and reduced service delivery time by 10%.*Directed daily operations, streamlining processes to increase efficiency by 15% while maintaining compliance with FLIK Hospitality standards.*Managed prestigious client accounts, consistently exceeding service expectations for top firms such as: Mayer Brown, Latham & Watkins, and Kirkland & Ellis, White & Case, Nixon Peabody, Avenues the World School. Show less