Iszamri Ismail

Experience

• 

  Safeguard Corporation Sdn Bhd

  Jan 2000 - Jan 2003

  ATM Officer

  Perform cash replenishment to ATM and CDM machine. 1st line maintenance. As a clear card jammed, refill journal and receipt paper.

• 

  Safeguard Securicor SDN BHD

  Jan 2003 - Jan 2006

  Senior Technician

  Partner Service with Siemens Nixdorf Malaysia to perform 2nd line Maintenance etc. troubleshoot like a Cash Jammed, Card reader, Journal and Receipt Printer, replaced hardware if necessary.

• 

  Wincor Nixdorf

  Jan 2006 - Jan 2013

  Attend and support problematic ticket, Mentored and guided field engineer ensuring all were trained in product knowledge and capable of performing assigned duties. Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner Checking hardware for functionality Automated Teller machine and Cash Recycler machine, troubleshooting to diagnose and resolve computer hardware and software issues, Cash dispenser hardware include receipt and journal printer. Applying patch update if necessary.

  • Team Leader

    Jan 2010 - Jan 2013

  • Field Service Engineer

    Jan 2006 - Jan 2010
• 

  Diebold Nixdorf

  Jan 2013 - Jan 2018

  Technical Support Specialist

  Diagnosed and resolved technical hardware and software issues involving ATM and RCM machine hardware component, handled trouble tickets with support interventions for urgent issues, Identified and escalated priority issues per client specifications.Analysts flightrecorder and investigate root caused machine down and give feedback to support engineer, prepared finding report to customers, handle product support case prepared action tracker and bad actor for each machine and send report to customer requirement Show less

• 

  In Klang Valley

  Jan 2018 - Mar 2019

  Freelance Technical Support

  Assisting customers with software and technical problems and resolving them promptly, system testing, configure router and switches, configuring computer’s and server hardware and software, and network troubleshooting

• 

  NEC Corporation of Malaysia Sdn Bhd

  Mar 2019 - now

  - Assist and troubleshooting firewall network and applying policy update (Barracuda and FortiGate).- Virtualization (VMware) - Preparing Dell EMC and Configure for RAID server, VMware EXSI and iDRAC - Petron Station assist and troubleshooting issues especially PUMP controller system / Network Connection issues, OPT - Operation system, PINPAD and POS/ BOS system issues.- Deployment Server, Storage server and POS system for customer requirement- Testing POS system and POS hardware parts- Checking Hardware and Imaging- Setup and configure ITL enabler to FDM.- Administration System networking for each Petrol Station for Klang Valley area. - Troubleshoot OPT and IPT system Setup, - Prepared VMware server depends of customer requirement- Service Partner with Fujifilm Malaysia - To manage laptop and desktop system hardware and software issues, creating new User and create AD for new staff, deal with Dell and Lenovo to replace component part on desktop or laptop after run diagnostic test. Show less

  • Application Support Engineer

    Jul 2022 - now

  • Remote Support Engineer

    Mar 2019 - now