Gregory Paul Olcott

Experience

• 

  Safeco

  Aug 1999 - Apr 2001

  Claims customer service

  Received inbound calls from clients that just had a loss either auto or homeowners. We gathered the information about the circumstances of the loss. Maximizing customer service focus we set up alternative transportation, housing, and medical care. Then processed the loss depending on severity to the claims center. All the time focusing on the clients needs. Making sure that the information gathered was clear and concise to speed up the claims process.

• 

  Pitney Bowes

  Apr 2001 - Jul 2002

  Customer Service/Collections Specialist

  • Effectively assisted over 100 clients daily in multiple functions from new accounts, client retention, customer service, and collections.• Consistently ranked in the top three in total dollars collected exceeding team goals by over 75%.• Specialized in client retention, and conflict resolution for the leasing department.• Trained new team members in collections, client retention, and conflict resolution techniques.• Elected by my peers to a special committee to plan events to promote team unity and enthusiasm for the job. Show less

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  Assail Inc

  Jul 2002 - Jan 2003

  Customer Service/Sales Manager

  • Promoted to a team lead position within three days due to previous experience and work.• Lead a team of 10 customer service reps to a 22% increase in customer retention.• Increased sales 20% over the previous quarter as team leader of the customer service/sales team.• Achieved team goals every month as leader in sales, company compliance, and ongoing team training.• Selected as a trainer and mentor for new call center locations throughout the United States.• Collaborated with management and owners in company training for the accusation of new call centers.• Monitored and coached overseas sales force to 15% increase in productivity. Show less

• 

  Pitney Bowes

  Mar 2003 - Dec 2003

  Customer Service/Collections Specialist

  • Effectively assisted over 100 clients daily in multiple functions from new accounts, client retention, customer service, and collections.• Consistently ranked in the top three in total dollars collected exceeding team goals by over 75%.• Specialized in client retention, and conflict resolution for the leasing department.• Trained new team members in collections, client retention, and conflict resolution techniques.• Elected by my peers to a special committee to plan events to promote team unity and enthusiasm for the job.• Customer Service/Collections Specialist from April 2001 to July 2002 as well. Show less

• 

  Basic Research

  Aug 2004 - Jul 2005

  Premier Sales Associate

  • Solidified position as top sales associate on 3rd shift for two consecutive quarters by leading in sales percentage, total dollars, and units sold.• Maintained top three ranking in total sales in all statistical categories for three consecutive quarters.• Team Leader responsible for monitoring, coaching, and team motivation, together with Management.• Contributed to team goal setting and strategic planning. Contributed to team goal setting and strategic planning.

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  RANLife Home Loans

  Jul 2005 - Sept 2010

  Loan Officer

  • A top ranked loan officer for two years running, successfully manage the loan application process from inception to completion.• Closed over $10,000,000 in sales every year as a loan officer.• Increased Companies gross annual revenue every year with RANLife. • Adept at handling a large pipeline of clients and prospective leads, while delivering on-time results and exceeding customer expectations.• Proficient at running mortgage industry software, Microsoft Office Suite, Outlook, and Internet bases programs.• Retained 75% of my client base within our company.• Assisted over 45% of my clients with credit repair, including facilitating collections payoffs, removals, and corrections to increase client credit worthiness.• Maintained a large level on licenses for many differing states including training needed, completion of testing, and payment of renewals and annual dues.• Assisted in market research identifying and testing new marketing and products to evaluate long term validity for RANLife Including cold calling, Internet based advertising, and direct mail to clients.• Successfully grew client roster via good written and verbal communication skills delivering great customer service. Show less

• 

  Superior Technical Resources

  Apr 2011 - Aug 2011

  Production Planner

  • This was a Temporary position in the metal shop for L-3.• Received training on job creation, manual job creation, rework job creation, engineering metal fabrication efforts, & engineering work orders. • Trained on inventory control, both tracking the inventory, and filling inventory requests.• Adept at inventory requisitions, both standard and extra requisition, inventory transfers, backorders, and demands.• Excellent inner office communication updating other planners on job status, delivery date, and estimated time of completion. Chosen to be the department liaison to the factory master scheduling efforts. • Experienced at EIR processing for Metal Fab jobs.• Proven record of processing scrap jobs and creating jobs to fill the need for these scrapped parts.• Accustomed to processing MBR’s for other planners, creating, tracking, and closing the MBR with primary focus of on time delivery and quality product delivery.• Uses creative problem solving to split jobs, find parts, and solve other issues that arise on the shop floor.• Creates documents and spread sheets to help with daily work and future training.• Knowledgeable in numerous company software programs, Prime, Net Schedule, Router, Work Center, Material Order, Inventory Control, Manufacturing Build Request, Dispatch, Credit Requisition, Job Drop, EZ Data, Trac Change, General Reporting, Standard Processing File. Show less

• 

  L3 Technologies

  Aug 2011 - Feb 2018

  • Reasonable for releasing work into the metal fabrication area to meet delivery needs into the next higher assembly.• Works hand in hand with metal fabrication Management on schedule forecasting, including overtime needs and re-stationing of personnel.• Manages relationships between program management, inspection, area supervisors, and manufacturing management.• Collaborated in the outsourcing effort in metal fab to improve overall work flow through the factory. • Conducts weekly standup meetings with department heads of inspection and manufacturing.• Appropriately analyzes programs scheduling objectives for manufacturing, and how those needs can be implemented in metal fab to achieve the desired on time delivery results.• Works through backlogs in metal fabrication using outsourcing and scheduling to eliminate schedules being negatively impacted.• Uses Lean Manufacturing techniques to improve the overall delivery of products through the metal fabrication area. Show less • Reported directly to the Manager of the machine shop in regards to capacity planning for jobs, staffing, engineering builds, and how efforts could be maximized to maintain schedule.• Managed scheduling of work, priorities, and on time delivery based on company and customer needs.• Developed and implemented capacity planning for the Salt Lake City metal fabrication shop.• While team lead, managed three different departments, metal fabrication planning, repairs and maintenance, and initial raw stock material and sawing departments.• Coordinated job dropping efforts between planning and kitting to manage our department’s delivery schedule.• Used Lean manufacturing principle to implement a point of uses system in metal fabrication saving over $520,000 dollars annually. • Managed work load levels for 45 work centers in the metal fabrication facility.• Managed work release, sequencing, and capacity limits for my area’s work centers. Show less • Reported directly to the Manager of the machine shop in regards to employee performance, and how efforts could be maximized to career growth of team menebers.• Managed scheduling of work based on company and customer needs.• Lead a team of employees to increase shop production 15%. • Developed and implemented capacity planning for the Salt Lake City metal fabrication shop.• While team lead, managed three different departments, metal fabrication planning, repairs and maintenance, and initial raw stock material and sawing departments.• Coordinated job dropping efforts between planning and kitting to manage our department’s delivery schedule.• Built effective relationship between program managers, programmers, and planning.• Oversaw metal fabrication capacity planning issues for engineering build requests from creation to delivery. • Lead metal fabrication planning preparedness for implementation of SAP.• Directed the SAP conversion efforts for the metal fabrication Planners. Show less • Skilled at job creation, Manual K jobs, Rework Jobs, Engineering Metal Fab, & Engineering Work Orders. • Trained on inventory control, both tracking the inventory, and filling inventory requests.• Adept at inventory requisitions, both standard and extra requisition, inventory transfers, backorders, and demands.• Excellent inner office communication updating other planners on job status, delivery date, and estimated time of completion. Chosen to be the department liaison to the factory master scheduling efforts. • Experienced at EIR processing for Metal Fab jobs.• Proven record of processing scrap jobs and creating jobs to fill the need for these scrapped parts.• Accustomed to processing MBR’s for other planners, creating, tracking, and closing the MBR with primary focus of on time delivery and quality product delivery.• Uses creative problem solving to split jobs, find parts, and solve other issues that arise on the shop floor.• Creates documents and spread sheets to help with daily work and future training.• Knowledgeable in numerous company software programs, Prime, Net Schedule, Router, Work Center, Material Order, Inventory Control, Manufacturing Build Request, Dispatch, Credit Requisition, Job Drop, EZ Data, Trac Change, General Reporting, Standard Processing File. Show less

  • Operations Program Manager / Area Scheduler Coordinator

    Oct 2014 - Feb 2018

  • Production Control Analyst / MRP Controller Team Lead

    Jul 2013 - Oct 2014

  • Production Control Analyst / Production Planning Team Lead

    Apr 2012 - Jul 2013

  • Metal Fabrication Production Planner

    Aug 2011 - Apr 2012
• 

  L3Harris Technologies

  Feb 2018 - Apr 2020

  • Sr. Producation Planner

    Oct 2019 - Apr 2020

  • Sr Production Planner/Production Control Analyst

    Feb 2018 - Oct 2019
• 

  Leonardo DRS

  Apr 2020 - now

  • Materials Project Manager

    Jun 2023 - now

  • DLE Production Planning Lead

    Sept 2022 - now

  • Sr Production Planner / Material Planner

    Apr 2020 - Aug 2022