Leslie Wilcox

Experience

• 

  Ben & Jerry's

  Jan 2004 - Jan 2008

  STORE MANAGER

  In this position, I was a keyholder, responsible for the upkeep of store inventory and cleanliness, customer service, hiring, training and managing a staff of 15 at this popular venue. I started as a Shift Leader and was promoted within 16 months to Assistant Manager and the following year to Store Manager. Ben & Jerry’s Corporate received several emails from customers giving glowing feedback, mentioning me specifically.

• 

  Amadeus Music Center

  Jan 2005 - Jan 2007

  RECEPTIONIST & OFFICE MANAGER

  As office manager, I was often the face of this prestigious music school, a position that coincided with my Assistant Manager position at Ben & Jerry’s and my attendance as an undergraduate student at Westchester Community College. Responsibilities and achievements include:• Solely responsible for gathering client contact and schedule information for entry into an MS Excel spreadsheet I created for the company• Designed, edited and a produced four 10-page promotional newsletters• Served as sole general reception and office management; receiving and replying to company mail; ordering supplies; handling accounts receivable/payable; filing; scheduling; fielding phone queries; explaining and discussing promotional packages and payment plans Show less

• 

  Trader Joe's

  Nov 2009 - Jan 2011

  STORE ARTIST

  I had full-time responsibility for all artwork, signage and decoration in this busy, popular, national-chain grocery store.

• 

  Fairway Market

  Feb 2011 - Feb 2017

  Recruited for this newly created position, I had full-time responsibility for the execution of corporate marketing initiatives and the adherence to in-store signage standards. I initially oversaw 8 offices but was, soon promoted to manage marketing and sign production in all 15 Fairway supermarkets throughout the tristate area.Responsibilities and achievements include:• Served as liaison for store operations teams and corporate marketing by fielding 200+ emails/text queries/phone calls daily; headed weekly department conference calls• Created dozens of signage/marketing decks, PDFs, PPTs, and general correspondence to senior level management in the company, as well as the entire operations management team• Managed the execution of hundreds of special projects and events, such as show stores, in-store marketing promotions, and grand openings• Hired, trained, scheduled, and managed 23 staff; devised and implemented procedures and workflows to develop clarity and accountability• Continually met and lowered quarterly budget; successfully negotiated with vendors to lower cost of goods; placed and monitored purchase orders and store-to-store transfers; created financial goals/reports; devised signage strategies to constantly improve spending• Restructured the department’s network layout, to create an intuitive file location system Show less I oversaw design, production, and installation of all signage within each store exclusively, including promotional, price and way-finding/directional signs. I reported to Supermarket GMs, Creative Director and Graphics Production Director. Responsibilities and achievements include:• Created and distributed multiple reports and presentations on behalf of the store GM; created weekly PPT and/or PDF documents reports detailing store project updates and issues• Organized weekly meetings with in-store managers to ensure needs were being met and future expectations were clear; balanced and prioritized the workflow based on the demands of all corporate supervisors, GM, and multiple department managers• Maintained and troubleshot office equipment; supplied inventory reports • Created dozens of signs (both design and copy) for the company, adhering to the corporate branding standards of two consecutive creative directors Show less

  • DISTRICT MANAGER – Marketing Operations

    Jan 2013 - Feb 2017

  • DEPARTMENT MANAGER - Marketing and Graphics

    Feb 2011 - Jan 2013
• 

  THE LANGUAGE GROUP, LLC

  Sept 2017 - now

  - Lead a team of 2 supervisors and 11 Operations Department employees including- Managed the planning and execution of implementation of a team of Off-Shore employees- Created and implemented a department training procedure and schedule, still largely in effect today- Created and implemented department processes that contributed to higher margins, and more streamlined, scalable processes- Created and implemented a procedure library with over 25 reference documents used during training and daily processes Show less - Had total ownership of a number of large-volume/high priority scheduling projects for various clients- Assisted with the on-boarding of dozens of new clients, serving as first/point-of contact during their activation process, negotiated rates- Recruited 25 plus interpreters within 4 weeks for a new client/area, negotiated rates, and served as a point-of-contact during their on-boarding process- Lead a team of 5, supervise day to day scheduling operations in a multi-tasking, deadline-driven environment- Worked with software designers to create function and design updates to industry-specific software.- Spearheaded the effort to create a service line of in-house video interpretation to clients (vs. onsite) during the Covid-19 pandemic. This service line remains in effect today following a protocol I created. Show less

  • Director of Onsite Operations

    Jan 2025 - now

  • Onsite Operations Manager

    Jan 2021 - Dec 2024

  • Onsite Operations Supervisor

    Dec 2018 - Jan 2021

  • SCHEDULING COORDINATOR

    Sept 2017 - Dec 2018