Emma Danaher

Experience

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  McDonald's

  Nov 2015 - Apr 2022

  -Transfer knowledge by effectively welcoming and coaching new crew member on store procedures and products -Use online tools paired with hands-on training on the store floor-Evaluation and verifying new trainees for safe work on the store floor by completing station observation checklists -Superior communication skills used to interact with guests to gather/value their feedback and concerns and apply this new learning to create strategies for continued improvement -Was given a seat at the table where I paired my knowledge of the day to day operations and understanding of guest concerns to create new procedures for my local restaurant, head office and then bring these suggestions to the international stage at the International Owner/Operator Convention in 2018 -Ensure restaurant cleanliness, high food quality, and exceptional customer service -Handle fast-paced transactions and meet sales goals-Help with training and transition to new dual point (kiosk operations) -Operate POS system, use guest recovery strategies when needed, and create magic moments by holding a family night at our restaurant

  • Crew Trainer

    Nov 2016 - Apr 2022

  • Guest Experience Leader

    Nov 2017 - Jan 2021

  • Employee of the Year

    Jan 2018 - Dec 2018

  • Employee of the Year

    Jan 2017 - Dec 2017

  • Crew Member

    Nov 2015 - Nov 2016
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  IGNITE

  Aug 2019 - Dec 2019

  Customer Service Representative

  -Ability to work collaboratively in the office to ensure the facilitation of the student insurance plans and the day-to-day running of the front desk, the games room, and sleep lounge through following proper procedures, gathering feedback and analyzing/adapting to improve our services, and communicating strategies for improvement with my team and gathering data on the use of our services-Superior communication skills used to interact within our team, with the students we represent and faculty/parents/partner organizations to facilitate the smooth running of our services that meet students needs, address student concerns, provide support/direction and answer questions Show less

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  Boston Pizza Restaurants, LP.

  Dec 2019 - Mar 2021

  Server & Bartender

  -Superior communication skills to work as part of a faced past team as well as communicate with guests to deliver the best possible experience for diverse needs and functions -Perform "two-bite" checks and implement guest recovery strategies when needed -Ensure all guests have a high quality dining experience

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  Anytime Fitness

  Aug 2020 - Jul 2021

  Sales Associate

  -Promote the gym through social media campaigns and word of mouth to bring in new members and routinely hit our monthly sales quotas-Explain our legal contract to all of our new members-Design and implement new covid protocols and policies that keep our facility safe for our members and the local community alike

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  Bethany Residence

  Dec 2020 - Jan 2023

  Homemaker and Support Staff

  -Develop strong relationships with residents of different social locations and diagnoses such asFetal Alcohol Spectrum Disorder, schizophrenia and traumatic brain injuries-Manage resident & staff safety, ensure task requirements are met & appropriately support theresidents’ needs including support with activities of daily living-Organizing the administration of prescribed medication for 68 residents and documenting themedication administration while protecting confidentiality

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  University of Toronto Faculty of Law

  May 2022 - Aug 2022

  Youth Summer Program Educator