John Watkins

Experience

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  MICROBITZ COMPUTERS LTD

  Jan 2000 - Jul 2003

  Technician

  • Building, installing and instructing on use of personal computers & workstations• Handling customers (telephone, and face-to-face retail sales and support)• Installing, configuring and troubleshooting corporate & SME PC workstation and servers• Carrying out network cable infrastructure installation (Coax, Cat 5)• Installing and configuring ISDN routers and custom routing tables

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  (Self Employed)

  Jul 2003 - Jul 2006

  Owner

  • Handling customers (telephone, email and one-to-one sales & support)• Creating and running a local wireless ISP using Avaya wireless kit and custom UNIX based routers• Scratch development of SSL and PGP secured web based ordering, order control and fulfilment systems• Producing custom built workstations and servers• Ordering data centre floor space, installing, CAT5/fibre patching and configuring servers• Designing, deploying, administering and running a web café, created PC management software• Working with Apache, PHP, MySQL, Exim, Bind on FreeBSD, and creating VB applications Show less

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  Sky

  Oct 2006 - Feb 2011

  Technical Analyst

  • Providing end to end and in-depth troubleshooting of DSL faults on Sky’s LLU network• Supporting customers in-home setup and BT/Sky engineers with network side issues (telephone support)• Managing data collection, analysis and production of reports (SQL, Excel, Access, Oracle Discoverer)• Administering and maintaining system and telephony accounts for helpdesk users• Creating modular software to automate data collection from various internal & external sources• LLU Exchange, POP site (datacentre) and patch room experience and CAT5 cabling• Acting as on-site liaison to IT Service Desk, providing first line support.• Sole on-site desktop support during site network migration (Easynet to BSkyB) Show less

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  Helix Leisure

  Mar 2011 - Sept 2014

  Installation Engineer

  • Connecting proprietary debit card readers into family fun games (electrical knowledge & troubleshooting)• Building and fitting-out server racks, installing & configuring EMBED management software• Planning, running, terminating and testing CAT 5/6 cabling for standard Ethernet, PoE and serial data• Siting and commissioning wireless access points (Zigbee & WiFi) for EMBED debit card hardware• Installing Point of Sale / Self-service Kiosks, product and template configuration• Designing and manufacturing interface PCBs & cable looms to meet specific customer requirements• Training staff how to operate EMBED software and maintain the hardware Show less

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  WiFi SPARK

  Sept 2014 - Aug 2016

  Field Service Engineer

  • Servicing / Maintaining / Upgrading existing WiFi Hotspot installations• Configuring / Installing Ruckus, Cisco, Motorola, Engenius & ZyXEL hardware• Troubleshooting WiFi (RF) / ADSL/VDSL / CAT5/6 / Fiber optic networking faults• Pulling, terminating & testing indoor & outdoor CAT5/6 & Fibre optic cabling• Installing and configuring proprietary hotspot management software (Linux based)• Maintaining accurate records of physical topologies, configurations and site plans• Writing Risk Assessments & Method Statements (RAMS)• Working and collaborating with staff in NHS and other sensitive datacentres Show less

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  A to B Networks

  Jan 2016 - now

  Owner

  • Installation & operation of a GPON Broadband/Telephone network in Doddiscombsleigh• Network design, trenching, installation of ducting/hand holes, pulling fibre, terminating• Huawei GPON OLT/ONT configuration• Asterisk installation/configuration