Jackson Garner, CRCM

Experience

• 

  Harley Davidson Financial Services

  Apr 2005 - Jul 2009

  Supervised credit analyst team of 7 associates. Coached, developed and mentored members of analyst team. Managed day-to-day operations of contact center environment as well as assigned projects. Diffused escalated customer complaints through negotiation, partnering and people skills. Supervised credit analyst team of 9 associates. Coached, developed and mentored members of analyst team. Managed day-to-day operations of contact center environment as well as assigned projects. Diffused escalated customer complaints through negotiation, partnering and people skills. Analyzed credit and decisioned credit applications based on policy and procedure. Cross-trained in Retail Funding and Collections in order to support each department based on need. Elected associate member of policy and procedure review team.

  • Consumer Underwriting Manager

    Jan 2008 - Jul 2009

  • Team Leader - Retail Operations

    Dec 2005 - Dec 2007

  • Retail Specialist

    Apr 2005 - Nov 2005
• 

  Santander Consumer USA Inc.

  Oct 2009 - Dec 2012

  Fair Lending Officer
• 

  Capital One

  Dec 2012 - now

  • Senior Director and Compliance Officer, Financial Services

    Jul 2021 - now

  • Director, Corporate Compliance

    Jul 2017 - Jul 2021

  • Senior Compliance Manager

    Jul 2016 - Jul 2017

  • Compliance Manager

    Dec 2012 - Jul 2016