Rodrigo Dias

Experience

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  CERMAC

  Jan 2006 - Dec 2007

  IT Support Analyst Junior

  Mapping, Design and Implementation of Networks;Testing, control, installation, Design and implementation of networks; Windows Based;Problem detection and proactive procedures to avoid systems down.Configuration, Installation, support to Software and Apps;

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  Perenne

  Jan 2008 - Dec 2009

  IT Support Analyst Pleno,

  Mapping, Design and Implementation of NetworksConfiguration and Implementation of Servers Services: (Firewall, E-mail, File Server, DB, ERP and Web)Restructuring of IT Department following the ITIL toolUpgrade from the Windows Server 2003 to the Server 2008Design and Implementation of the Active DiretorySecurity of the System; Identifying new segments and processes in order to improve speed and reliability of the network

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  HP

  Jan 2009 - Jan 2011

  Customer Engineer

  PMO support and Install in solution HP HALO meeting roomSupporting IPG GA and PL30 segment in Sao Paulo, BrazilHence giving support to escalation team, Pré-sites and Coaching

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  HP

  Sept 2012 - Feb 2020

  • Contract management, contract risk assessment, analysis of contract T&Cs; • Support sales organization on important negotiations, experience on drafting contracts and supported by legal team.• Vendor Management and responsible for day-to-day operations at the site, collected vendor data and monitored their performance.• Worked with analysts and finance agents to drive purchase order approval; reviewed invoices from supplier, ensuring that services match services invoiced.• Created, negotiated, maintained, and monitored agreements with vendors (Service Level Agreements, Statements of Work, and Inbound Services Agreements)• Analyzed data using logic and reason to make sound decisions and recommendations.• Reviewed monthly/quarterly business presentations from vendors.• Developed and prepared project documentation, identified relevant metrics, improved processes and tracked project details.• Built positive relationships and trust through strong on-time delivery of projects and high quality work with both internal and external stakeholders Show less Support the operation of service delivery in the greater metropolitan region of Brazil Managing Sub-Contractors, improving metrics and ensuring quality in service delivery keeping Customer satisfaction.Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Applies specialized subject matter knowledge to solve complex issues within established guidelines. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as other managers.May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Show less

  • CS Vendor Manager

    May 2017 - Feb 2020

  • Partner Service Delivery Manager

    Sept 2012 - Feb 2020
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  Venice Ink

  Nov 2019 - now

  Chief Executive Officer

  Responsável por toda operação do VENICE INK no Brasil- Expansão de Lojas- Gestão de times de Serviço- Estratégia de Vendas Produto/Serviços- Implementação e controle de NPS- Crescimento de Branding- Aumento do MarketShare em 40% no Distrito de São Paulo- Controle de um time de 40 Pessoas incluindo Artistas e Backoffice- Crescimento de 30% YoY- Gross Margin de 2M alcançado em 2020- Estratégia de fortalecimento de Parcerias- Gestão de Custos- Estratégia de crescimento Brazil/US Show less

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  L’OCCITANE Group

  Feb 2020 - Nov 2020

  Manager of IT Infrastructure and Helpdesk

  • Responsible for leading the entire IT Infrastructure and Helpdesk team in Brazil;• Supporting more than 1100 users, 200 own stores and 80 franchises throughout Brazil, and 3 back offices sites (office, warehouse and factory);• Work together an Innovation teams located in 2 different countries (France and USA) to deliver projects and requests aligned with business needs;• Management of P&L Results;• Manage CAPEX and OPEX for Brazil with focus on saving;• Management of improvement projects, governance, and quality of IT services;• Responsible for redesigning the IT department, including people, teams, process, capabilities, in operational and strategic level;• Management of strategic projects for a new IT Support platform for all owned stores and franchises, in order to accelerate and improve the support process;• Transform IT Sub-K from an operational business partner to a tactical one;• Renegotiation of contracts with local suppliers, reducing IT costs by 25% versus budget;• Strategic planning, and global projects, with teams from France, USA and Switzerland;• Manage all local suppliers to meet contracts, KPIs and metrics• Restructure of all IT processes to support 250 stores, and BackOffice around Brazil;• Implement outsourcing of Service Desk and of Connectivity services for Stores;• Support our USA Team with O365 Implementation in Brazil; Show less