Sanjay Singh Bora

Experience

• 

  English Center for Training Solutions

  Jul 2007 - Jul 2008

  C/C++ Trainer

  I was taking classes on C and C++.

• 

  IMPULSE DIRECT SALES PRIVATE LIMITED

  Jul 2009 - Dec 2009

  Sales Marketing Executive

  I was working as sales executive.

• 

  IBM

  Dec 2009 - Aug 2012

  Database Administrator
• 

  Satwic Inc

  Aug 2012 - May 2020

  • Ensure systems stay running in a stable state and are meeting SLA requirements.• Set and maintain alerts within application monitoring software to ensure performance anomalies are reported immediately• Review new issue items (problems, incidents) assigned to development group and ensure that sufficient information is available with each ticket to proceed with analysis and resolution.• Assign tickets to team members or to another group when applicable.• Coordinate business approval of production migrations.• Facilitate the hand-off of new release functionality from the development team to the Production Support team.• Monitor production capacity and storage for the application and take corrective action when capacity thresholds are passed.• Define, implement improvements and meet SLAs• Lead productivity improvement programs and preventive maintenance initiatives related to the Production Support team• Lead Production Support team members through the analysis, root cause and remediation of tickets• Monitor and report on quality of code delivered to production• Ensure all work effort is documented in Service Desk and remains current through closure• Periodic updates of application documentation as a result of any changes• Facilitate weekly/monthly/quarterly presentations with Management to explain the health (reliability, availability) of the application• Provide management of On-call support for 24x7 coverage• Thrives in an environment where each individual is focused on a common goal; where collaboration is favored over competition. • Be action-oriented.• Flexible in a changing environment and have strong communication and leadership skills.• A self-starter, team-oriented individual who thrives in intellectually challenging environments. • Apply process improvement techniques to increase team effectiveness and flow.• Apply the basic ITIL Framework to our Incident and Problem Management processes. Show less Being a team lead, I had an opportunity to lead not just DBA team but also ETL and BI team. I was responsible for delivering 24X7 supports to our client. I made sure that we have given complete coverage in each shift by blending the experience and skill. However, I was still working as DBA Technical Lead with two junior DBAs.DBA Responsibility:• Handling complete Database administration. • Coordinate new deployment requests. • Managing DEV, QA & PROD cycle.• Handling Incidents, Requests and Changes.• Making sure all tickets are resolved within SLA.• Performing RCAs• Leading Major Incidents from offshore.• Performing Database maintenance tasks.Additional responsibilities:• Initiated and lead company newsletter. • Coordinated team building activities• Lead or contribute to new product development. • Coordinated CSR activities in company.• Trained new joinees on Database technology. Show less • Handling complete Database administration. • Coordinate new deployment requests. • Managing DEV, QA & PROD cycle.• Handling Incidents, Requests and Changes.• Making sure all tickets are resolved within SLA.• Performing RCAs• Leading Major Incidents from offshore.• Performing Database maintenance tasks.Additional responsibilities:• Initiated and lead company newsletter. • Coordinated team building activities• Lead or contribute to new product development. • Coordinated CSR activities in company.• Trained new joinees on Database technology. Show less

  • Support Manager

    Jan 2016 - May 2020

  • Team Lead

    Jan 2014 - Dec 2015

  • Senior Database Administrator

    Aug 2012 - Dec 2013
• 

  GrayMatter Software Services Pvt Ltd

  Jun 2020 - Nov 2021

  Support Manager
• 

  LTIMindtree

  Feb 2022 - now

  I am leading a program as a program manager which is in supply chain domain. This project is replacing existing ERPs in 28 countries. We are building this ERP from scratch. This is greenfield approach. I am handling 50 plus stakeholders and managing team of 50+.

  • Associate Director Project Management

    Apr 2023 - now

  • Project Manager

    Feb 2022 - May 2023