Agenda Sembiring

Experience

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  Jumeirah beach hotel

  Jul 2004 - Feb 2012

  1. Monitoring and lead 9 room attendants with total 100 deluxe rooms and 5 suite rooms daily basis.2. Create a daily allocation for room attendant and public area staff3. Create special project for all rooms attendants and public area staff for monthly and weekly task4. Check and releasing all check out and occupied room morning service and turndown service. 5. Corporate with front office to release the room on the waiting list6. Assisting in the training of colleagues ensuring they have the necessary skills to perform their duty in the most productive manner7. Monitoring and check VIP, honeymooners room and special guest according to the hotel standard.8. Inspecting of corridors, service area, pantries, staircases and public area ensure clean and organize9. Evaluate the operations of the housekeeping Department, and suggest improvements to the department head10. Ensure that all equipments are well maintained and handle correctly 11. Handle guest complaints and follow up12. Created in hotsos for all hotel maintenance and follow up with engineering Show less 1. Able to operate Opera, Hotsos, and fidelio system profesionally2. Profesional to operate Microsoft system3. Handle income call to housekeeping departments and follow up the task4. Keep track of all rooms status5. To coordinate VIP rooms, Honeymooner, special attention guest to team leader6. To monitorand issue of master key, Floor master keys, metal key7. To log all lost and found items and handover to security8. Assist the housekeeping manager related to housekeeping file and documents Show less 1. To able service the guest room turndown and morning service with total 13 credits2. Ensure pantry, trolley and corridor clean and well maintain3. Be able to do deep cleaning and cleaning of PPM room4. Reporting to engineering and team leader for any maintenance issue5. Set up honeymoon set up and animal folding for the guest request6. Able to do public area task, night shift and evening shift7. Comfortable to use all housekeeping machines and chemicals8. Assist the guest for all guest inquiries. Show less

  • Housekeeping team leader

    Feb 2010 - Feb 2012

  • Order Taker

    Feb 2007 - Jan 2010

  • Housekeeping Room attendant

    Jul 2004 - Feb 2007
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  Westin Hotels golf and spa

  Feb 2012 - Oct 2012

  Housekeeping Supervisor

  • Maintain all housekeeping operation smooth and efficient including laundry operation, rooms division and public area according to Starwood brand standards• Assist housekeeping manager and asst. housekeeping manager for maintain department budget and operation duty roster.• Conduct training and summit training record to learning development• Prepare room attendants morning and turndown allocation• Reporting to housekeeping manager for any necessary department improvement.• Order housekeeping amnesties and supply through Adaco system• Implement new ideas for daily housekeeping operation• Conduct morning briefing with Microsoft PowerPoint and reporting to housekeeping manager any issue.• Be able to assist housekeeping staff to solve guest complaint • Maintain good relation and team work with other departments Show less

• 

  Jumeirah Beach Hotel

  Nov 2012 - Oct 2016

  Senior Housekeeping Supervisor

  • Assist housekeeping manager/housekeeper to run daily housekeeping smoothly• Maintain hotel SOP, health and safety, grooming and staff coaching• Follow up and handle guest issues related to guest complaints • Update department SOP in housekeeping drive and department hard copy• Coordinate with learning and development department related to housekeeping colleagues training.• Mentoring and coaching new colleagues and equip them with Department SOP and Jumeirah culture • Create monthly training plan and conduct the training accordingly • Maintain daily housekeeping operation running according to SOP.• Follow up housekeeping attendant personal losbsterink online course• Mentoring and coaching housekeeping self-checker to be able become next housekeeping team leader• Prepare and create daily room attendant task and monthly project for public area and room attendants• Conduct housekeeping daily briefing• Inspecting VIP room (arrival and in house) and able to solve guest complaint related to housekeeping • Able to operate opera system, hotsos, INNcontrol, and Microsoft office system• Create idea and innovation for department improvement Show less

• 

  Jumeirah Al Naseem

  Nov 2016 - now

  Asst. Housekeeping Manager

  1. Equip new colleagues with clear understanding on deliver Jumeirah Stay different brand promise to the guests. 2. Assisting executive housekeeper to receive, store and recording department equipment, cleaning supplies and guest amenities. 3. Train new colleagues to familiar with hotel lay out, hotel concept, room product, hotel product knowledge. 4. Introduce new colleagues about room and public area cleaning sequence, chemical, cleaning equipment and potential hazard in the area. 5. Set department SOP monitor all the colleagues to follow the rule and regulations. Show less