Yuyi Stires

Experience

• 

  Royal Plaza on Scotts

  Aug 2009 - Aug 2012

  • Service Ambassador, Front Office

    Jan 2010 - Aug 2012

  • Guest Service Officer

    Aug 2009 - Jan 2010
• 

  Pan Pacific Singapore

  Sept 2012 - Jul 2013

  Guest Services Officer
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  Sunset Bay Restaurant

  Jul 2013 - Feb 2014

  Assistant Manager

  - Led and managed a team of full-timers as well as part-timers and cultivated a strong team spirit between genders, age groups, and ethnicity. - Valued contributor to a professional workplace that maximizes employee morale, productivity and effectiveness.- Created and implemented SOPs, ensuring that they were communicated clearly to avoid gaps in the service delivery. - Effectively carried out service recovery for dissatisfied customers which resulted in repeat visits. - Generated higher ticket averages by adeptly training employees on suggestive up-selling techniques.- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately. Show less

• 

  Dell EMC

  Feb 2014 - Jan 2020

  - Manage complex calendars and scheduling requests - Plan and execute customer and internal events, including off-site meetings and conferences. Liaise with vendors and manage travel logistics - Advanced Microsoft Skills including Excel, Outlook, Powerpoint and Word - Build relationships and maintain rapport with vendors and internal stakeholders- Process expenses for my Executive and his team - Arrange travel plans for my Executive and his reports, including managing visas, flights, hotels and local ground transport. - Always ready for miscellaneous business-related errands. Show less - Served as the Master Scheduler as part of the India and Singapore Shared Services program. Tailored the role to cater to the APJ market as this role was only available in the Americas before.- Ensured that all briefing requests were reviewed and validated with complete information before assigning to consultants and coordinators - Monitored the team’s workload and ensured that everyone had equal responsibilities at any time. - Validated records on VisitOps, working through the logic and assisted with reporting. - Being the face of the EBC, demonstrated thorough knowledge of the Executive Briefing Program in order to communicate and educate Stakeholders when needed. Understood the business dynamics for English-speaking customers through ongoing communication with Sales teams. - Successfully implemented the Master Scheduler Role for India and Singapore. Through multiple trial-and-errors, night calls with the Global team, my experience in the EBP, expertly customised the role to cater to the needs as well as culture of the Indian and SEA teams. Show less - Credited for developing processes that were shared across the APJ team and rolled out in their Geos. In Singapore, the processes and documentation set a precedent for new members who joined and ensured that the team had a clear understanding of their roles and responsibilities. The standard of customer experience in the Executive Briefing Centre is well-known in the company.- Personalised interaction with customers ranging from engineers to C-Level executives, elevating the experience for over 2,500 customer and partner attendees yearly.- Introduced and documented processes to review and improve the briefing program, pushing the Total Customer Experience Level up to 95%. Show less

  • Executive Assistant

    Sept 2018 - Jan 2020

  • Master Scheduler, Executive Briefing Program, APJ

    Feb 2018 - Sept 2018

  • Senior Guest Services Specialist, Executive Briefing Program, APJ

    Feb 2014 - Feb 2018
• 

  Cloudflare, Inc.

  Jan 2020 - Aug 2021

  Executive Assistant

  - Support Head of APAC and 5 Regional Sales Leaders- Provide Remote Support to Head of Sales, China- Manage cross-functional projects across timezones (US/EMEA/APAC)- Organise and manage APAC virtual team activities (Zoom/Google Meet) - Proficient in Microsoft and G Suite Applications

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  New Relic, Inc.

  Aug 2021 - Sept 2022

  APJ Programs Lead
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  Okta

  Sept 2022 - now

  Executive Program Manager & Assistant, APJ