Michael Deza

Experience

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  FlightCar

  Jan 2012 - Jan 2014

  Logistic Coorindator

  - Managed client logistical requests.- Assisted in development of logistics department and new protocols per infrastructure.- Engaged daily with clients to create quality experiences and enhance company brand.- Conducted data mining to analyze customer feedback to enhance customer satisfaction.- Coordinated across multiple departments daily to execute deliverables.

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  Lyft

  Nov 2014 - now

  Mentor

  -Manage company fleet of vehicles-Manage company budget-Design and maintain vehicle exterior and interior layout to enhance rideshare experience.-Manage client logistical requests-Engage daily with rideshare clientele to create quality rideshare experiences.-Conduct real-time data mining to implement into client rideshare experiences.-Mentored new Lyft drivers, providing essential teaching to ensure new drivers were adequate and equipped with necessary skill sets to provide great rideshare experience for Lyft customers. Show less

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  Zesty, Inc.

  Aug 2015 - Aug 2020

  *Lead Catering Captain

  -Promoted to Dedicated Catering Captain Program and assigned VIP clients based upon exceptional work performance and client relations.-Manage multiple deliverables in a fast-paced teamwork environment.-Coordinate with HQ on food orders to be picked up per client.-Manage food integrity (monitoring food temperature and sustaining safe food temperatures from pick up to service of food)-Coordinate with Zesty onsite White Glove team members to execute prompt delivery hand-off of food for clients.-Set up client lunches and dinners (presenting food along with utensils and nutritional information per dish).-Promoted to White Glove and Delivery Lead Captain.-Trained and mentored new Zesty recruits as part of an extensive and effective on-boarding process.-Work remotely with marketing and logistics teams to fulfill essential projects during Pandemic lockdown. Show less

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  Opus for Work

  Feb 2016 - Apr 2016

  Product Market Associate [Intern]

  -Develop new ways to direct and market company product.-Yield successful conversions to new customers within small time windows per project.-Note and shared customer reactions to close the feedback loop and iterate on the product.-Analyze and report on various experimental methods of customer acquisition and retention to recommend which methods the company should pursue.

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  Square

  Jul 2016 - Feb 2017

  Operations Associate through Premier Staffing

  • Manage large volume of customer inquiries via phone, email, and text.• Utilize Salesforce CRM extensively to manage customers and troubleshoot customer issues.• Utilize Google Calendar, Google Docs, and Excel daily for administrative tasks and schedule management.• Execute multiple deliverables in a fast-paced work environment.• Work independently to complete and resolve high case volume while managing multiple deliverables.• Work in tandem with multiple departments to fulfill deliverables and resolve customer issues. Show less

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  Buena Vista Window Cleaning LLC

  Aug 2021 - Feb 2022

  High Rise Window Cleaner/Rope Access Technician

  -Acquired essential logistical and technical skill sets to attain certification as a rope access technician.-Clean interior and exterior windows utilizing rope access technical skillsets.-Work effectively at heights of 300 ft and more, whilst operating heavy machinery and equipment.-Perform logistical duties such as anchor building and technical rigging to setup work-at-height operating stations.-Successfully work in team settings as collaborator and/or leader to fulfill deliverables. Show less

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  Wonderful Windows LLC

  Mar 2022 - now

  Business Owner

  -Thoroughly researched business formations to successfully create a Limited Liability Corporation within the High-Rise Window Cleaning industry.-Managed company books, automating vendor payments and expense tracking to successfully reduce overhead and increase company profits.-Established monthly budgets, monitoring to ensure actual expenditures relative to proposed expenditures.-Applied technical rigging and rope access skills to create anchor stations to safely work at heights of 300 ft and above.-Manage client and corporate relations for business growth.-Applied creative and analytical thinking to effectively troubleshoot work-at-height logistical problems.-Collaborated cross-functionally with contractors and companies to execute and fulfill work projects. Show less