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Ian Petersen

I.T. Helpdesk/Systems Administrator

328 followers

Calgary, Alberta, Canada

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Timeline
About me
IT Service Support Lead at Norton Rose Fulbright
Education
- Lethbridge College
  2003 - 2006
  Multimedia Production Diploma
Experience
- Lethbridge Herald
  Jan 2008 - May 2010
  I.T. Helpdesk/Systems Administrator
- Apple
  May 2010 - Aug 2011
  Genius
- TC Transcontinental
  Aug 2011 - Dec 2013
  Helpdesk/Desktop Support Analyst
- Horizon North Logisitics Inc.
  Jan 2014 - Oct 2016
  Help Desk Analyst Level II
- MegaSys Computer Technologies
  Mar 2017 - Apr 2018
  Technical Support Representative
- MNP
  Apr 2018 - Oct 2018
  Technical Support Specialist
- Trimble Oil & Gas Services
  Jan 2019 - Mar 2021
  Tier 2 Technical Specialist
- Norton Rose Fulbright
  Apr 2021 - now
  A key member of the National IT Support Desk team, primarily responsible to handle incoming phone requests based on a queue system for IT issues from all offices across Canada. Required to troubleshoot and solve first and second level IT queries from all business areas.
  - IT Service Support Lead
    Aug 2022 - now
  - IT Service Desk Technician
    Apr 2021 - now
Licenses & Certifications
- HDI Desktop Advanced Support Techinician
  HDI
  Nov 2022
- HDI Support Center Analyst (HDI)
  HDI
  Jan 2022

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