Maris Silis

Experience

• 

  G-Star Raw

  Jan 2008 - Sept 2014

  Supervisor

  To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance,complying with all company policies, procedures and directives. To ensure the highest level of customer service standards aremaintained at all times.MAIN JOB OBJECTIVESALES GENERATIONESSENTIAL JOB RESPONSIBILITIES• Meet personal and store sales goals• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales• Utilize elevated levels of sales and service to maximize sales performance• Demonstrate an in-depth knowledge of the merchandise• Strong knowledge of how to run KPI's• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction• Ensure all sales related policies and procedures are maintained• Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE• Support and encourage staff to provide the highest level of customer service• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)OPERATIONS• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management• Assist in the training of sales staff in all areas of appropriate register usage and maintenance• Understand and properly execute all management register functions• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork• Participate in inventories Show less

• 

  Michael Kors

  Sept 2015 - Sept 2018

  Stock Manager

  Assist Store Manager in the management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

• 

  LKA Latvijas Kultūras koledža, Riga (Latvia)

  Feb 2018 - Sept 2018

  Lecturer E-commerce

  • Prepare and conduct technical training programs• Assess training needs and certification requirements • Deploy training materials and classroom agenda• Delivering modules in a manner consistent with the highest academic standards• Using a wide range of teaching and assessment methodologies which foster a deep approach to learning and which equip students with the skills and attributes needed to be lifelong learners• Working proactively to enhance and enrich existing modules and programmes Show less

• 

  Accenture Baltics

  Oct 2018 - now

  • Having a comprehensive understanding of social media and being a subject matter expert in the field• Planning and executing successful social campaigns throughout the year• Balancing and managing multiple campaigns and stakeholders at all times• Collaborating with industry and service area leads to execute effective, targeted campaigns that enhance our social presence• Keeping leadership and social team informed of engagement opportunities• Encouraging innovation and fostering creative ideas while being adaptable to changes• Sharing relevant news and information about social media with stakeholders, including my perspectives on new social platforms, changes in algorithms, and shifts in strategy.• Being responsible for the end-to-end planning and execution of all social media campaigns, including:o Developing a data-driven, innovative social media strategy informed by research and social listeningo Reviewing and approving all copy and creative assets, ensuring they meet high standards of quality and are optimized for each platformo Building relationships with relevant social media leads to provide them with campaign materials, including plans, content calendars, and creative assets• Making data-driven decisions and providing qualitative analysis on campaign reports from data and analytics. Show less

  • Marketing Project Manager

    Sept 2020 - now

  • Assistant Marketing Project Manager

    Oct 2018 - Sept 2020