Luis Rodriguez

Experience

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  NextWave SI

  Jun 2002 - Oct 2003

  Hardware Technician

   Building and configuration of PC’s and Servers. Hardware troubleshooting and replacement. User assistance for customers in software, email and Windows Operating Systems.

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  Stanley Associates

  Nov 2002 - Mar 2003

  Processing Clerk

   Receive incoming passport applications. Scanning of applications on commercial scanners. Image capture of pictures. Image review of scanned pictures. Data entry. Book quality control. Archive of processed applications into Department of Defense database.

• 

  AbcDistributing

  Oct 2003 - Mar 2005

  Network Technician

   Maintaining of clients in the network. Installation, repair, troubleshooting, and configuration of pc's, and IBM servers. Thin Client administration and support. Software installation and troubleshooting. Printer maintenance. Evaluation of hardware and software. Technical support, both hands on, and phone troubleshooting. Call Center duties for receiving and logging of calls with technical problems.

• 

  Freya Communications

  Mar 2005 - Sept 2005

  Helpdesk Support Technician

   Maintaining of clients in the network. Installation, repair, troubleshooting, and configuration of PC’s. Antivirus deployment. Software installation and troubleshooting. Printer maintenance. Remote assistance of PC's. Evaluation of hardware and software. Technical support, both hands on, and phone troubleshooting. Call Center duties for receiving and logging of calls with technical problems. Hardware evaluation and troubleshooting, parts replacement and building computers. Outlook configuration for use with Exchange 2003 Show less

• 

  BancTec

  Sept 2005 - Dec 2005

  Field Technician

   Working through a job agency Integration International (I3). Servicing computers for Wachovia Bank (Account held by BancTec) Repair and installations of Servers, PC’s, Printers and teller equipment (i.e. Passbook printers, document scanners, credit card readers) Receive and dispatch calls according to area. Updating calls accordingly.

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  GetNet 24/7

  Dec 2005 - Dec 2006

  Network Engineer

   Installation, moving and configuration of PC’s, Laptops, Servers and Printers. Hardware troubleshooting, repair and replacement. Application Software and Operating System configuration and troubleshooting. Network connectivity troubleshooting. Third party application installation and troubleshooting. Antivirus deployment and installation. PC imaging

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  Advanced E & S Group

  Dec 2006 - Dec 2017

  Systems Administrator

  Set up, configure, and support internal and/or external networks.  Develop and maintain all systems, applications, security, and network configurations, working closely with company vendors and service providers.  Troubleshoot network performance issues and create and maintain a disaster recovery plan.  Recommend upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Supervise a Helpdesk Support Analyst employee. Manage support ticketing system, making sure all support requests are resolved in the most efficient manner. Train company personnel when needed. Manage and provide support for company branch remote networks. Show less

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  Advanced Insurance Underwriters

  Dec 2006 - Dec 2017

  Network Administrator

   Set up, configure, and support internal and/or external networks.  Develop and maintain all systems, applications, security, and network configurations, working closely with company vendors and service providers.  Troubleshoot network performance issues and create and maintain a disaster recovery plan.  Recommend upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Supervise a Helpdesk Support Analyst employee. Manage support ticketing system, making sure all support requests are resolved in the most efficient manner. Train company personnel when needed. Manage and provide support for company branch remote networks. Show less

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  Risk Strategies Company

  Jan 2017 - now

  Manager for wholesale applications within the companyIntegrations Development and Strategic ProjectsProduct Manager for Integration Platforms and Data Lakes

  • Senior Manager Data & Systems Integrations

    Jul 2023 - now

  • Senior Business Application Manager

    Jan 2017 - Sept 2023