Fernando A Ayerdi

Experience

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  Mundo Joven Travel Shop

  Oct 2015 - May 2020

  Travel Sales Consultant

  10/2015 - 05/2020 • Excelled in a high volume, customer-oriented environment to address the needs of various clients concurrently.• Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.• Organized presentations, meetings, and promotional events to secure business from prospective clients.• Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.• Booked tickets, reserved accommodations, and organized rental transportation.• Maintained professional, courteous, and timely communications with travelers to assist in trip phases.• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.• Researched destination and travel prices, hotels, and entertainment options to showcase to clients.• Handled travel arrangements for groups, couples, executives, and special needs clients.• Responded to customer inquiries to drive the highest level of customer service and develop and continually enhance relationships.• Built long-term client relationships to generate repeat business and referrals.• Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and travel concerns. Show less

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  TELUS International

  May 2020 - Nov 2021

  Customer Service Representative

  05/2020 - 11/2021 • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Demonstrated excellent communication skills in resolving product and consumer complaints.• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.• Educated customers on special pricing opportunities and company offerings.• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.• Assisted customers with making payments or establishing payment plans to bring accounts current.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Informed customers about billing procedures, processed payments and provided payment option setup assistance.• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.• Developed strong customer relationships to encourage repeat business.• Set up and activated customer accounts.• Answered inbound calls, chats and emails to facilitate customer service.• Used proven techniques to de-escalate angry customers during telephone interactions. Show less

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  Caras Alegres

  Nov 2021 - Aug 2023

  Director Of Development

  11/2021 - 08/2023 • Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.• Maintained fundraising database to produce accurate monthly reports for board of directors.• Researched, wrote and presented compelling funding proposals to various businesses, churches and schools to increase awareness and grow charitable revenue.• Created and wrote content for annual fund brochures, direct mail appeals, e-solicitations and phonathon scripts.• Generated financial resources for organization through corporate and individual sponsorships, grants and special events.• Directed social media campaigns, developed marketing materials, executed in-person fundraisers and served as articulate, enthusiastic and visible spokesperson.• Planned, mobilized and managed development programs that attracted record-setting donations for non-profit institutions, allowing unprecedented expansion of services.• Coordinated and supervised creative donor acquisition, prospect research, corporate and foundation support, government relations and grantsmanship.• Prepared and managed development and public relations department budget, evaluated program effectiveness annually via detailed cost analysis and led capital campaigns.• Produced materials to highlight program offerings and reach new donors.• Prepared successful applications to obtain funding from government and private grants.• Optimized program budgets, outreach and results with strategic fundraising plans.• Networked with industry leaders and investigated partnerships to increase opportunities. Show less

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  The Council on American-Islamic Relations, New Jersey (CAIR-NJ)

  Aug 2023 - now

  Development Associate