Talk to sales Try for Free
Natthaphol Koomprom

Natthaphol Koomprom

Freelance

Followers of Natthaphol Koomprom1000 followers
location of Natthaphol KoompromMetro Manila

Connect with Natthaphol Koomprom to Send Message

Connect

Connect with Natthaphol Koomprom to Send Message

Connect

  • Timeline

  • About me

    Thai IT L1 Technical Support Specialist, TSR & CSR at Open Access BPO

  • Education

    • Surasakmontree School, Bangkok, Thailand

      2000 - 2007
      12 Extend Class Mathematics and Computer Science 88% Grade Marks

      Activities and Societies: Many as all Sport, conference, event Science & mathematics major branch

    • Staffordshire University

      2008 - 2012
      Engineer’s Degree Computer Software Engineering

      Activities and Societies: B.E. in computing specialist software of engineering. Computer Engineering in specialize Software Engineering

  • Experience

    • OWNER

      Jan 2013 - Dec 2017
      Freelance

      Base on Project and Contract

    • Showa india pvt ltd

      Dec 2014 - Jan 2015
      Thai Translator And Interpreter

      Showa India Pvt. Ltd, As Translator And Interpreter Nov 2014-Dec 2014

    • Jasper Colin Research

      Jan 2015 - Dec 2015
      Conducting Research Analysis, Thai Translator

      Jasper Colin Research Center, Conducting Research Interview. In Jan 2015-Nov 2015

    • Langma School of Languages

      Mar 2015 - Apr 2015
      Thai Translator And Interpreter.

      Langma International Pvt Ltd, As Translator And Interpreter. April 2015

    • G - TAKT india .Pvt. Ltd. ( Honda INDIA Auto Part Manufacturers .Pvt .Ltd )

      Apr 2015 - Apr 2015
      Thai Translator And Interpreter

      G - TAKT india Pvt. Ltd. (Honda Auto Part Manufacturers Pvt. .Ltd) , As Translator And Interpreter In Mar 2015- April 2015Production machine technical work explain.

    • Oasis Consulting Services

      Oct 2015 - Nov 2015
      Conducting Research Analysis, Thai Translator

      Oasis Consulting Research Centre, Conducting Research Interview. In Nov 2015

    • Collabera Inc.

      Mar 2018 - Dec 2018
      Thai Translator & Interpretor

      Support on site at Wipro Limited, Content Operation, Digital Operation, Data Analysis, Thai Translator

    • Wipro Limited

      Mar 2018 - Dec 2018
      Content Operation, Digital Operation, Data Analysis

    • Open Access BPO

      Mar 2019 - Jul 2024
      Thai IT L1 Technical Support Specialist Global Service, TSR & CSR

      Thai CSR but L1 Technical Support Product (Global Support) with Open Access BPO since 13th March 2019- Support the issue for software RPA ( Robot Process Automation ) - Resolved the issue from customer via Call ( inbound & outbound ), Email, Web Forum, Chat thu Web Forum- Create ticket according to the issue with multitasking (Technical Case, Sales Tickets, License Tickets Academy, Alliance Customer, Premium, Platinum, Gold Customer Case) - Handle The case alone until the clients issue getting resolved - Serve and resolved offer to the client on basic solution for LV0, LV1- Escalated the ticket to the Lead and Manager per Critical issue - Daily Report and Email follow up 24*7 - Teamwork and daily basic monitoring new case coming - Global Client & User Supports around the world- Software as a Service (SaaS) Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Thai interpreter and Translator

      Issued by Bhogal Buddha Vihar Temple, New Delhi, India on Oct 2013
      Bhogal Buddha Vihar Temple, New Delhi, IndiaAssociated with Natthaphol Koomprom