Fadi Hakim, PMP

Experience

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  ECC Solutions

  Jan 2001 - Jan 2004

  Operation Network Engineer

   Installation, administration, troubleshooting, backup & recovery of HP-UX 11.0 & 11.11 Installation ,administration ,troubleshooting , backup &recoveryof Solaris 8.0 on sun Netra T1 servers. Installation , administration , troubleshooting , backup &recovery of AIX 5.1 on pSeries servers.• Configuring Oracle DB & Oracle RAC on AIX based servers Hardware installation & troubleshooting for PA-RISC based servers.  Preparing UNIX servers for hosting operations. IMAIL messaging administration. Omniback backup system administration.  24×7 support for the datacenter (working on shifts). Show less

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  Raya Integration

  Jan 2004 - Jan 2006

  Presales Senior system Engineer

   Responsible for overall solution architecture for enterprise projects. Responsible for product/ technology selection for enterprise projects. Responsible for assessing the competitive offerings in Systems Integration projects. Acting as a proposal manager and Quality control for Systems Integration projects. Keeping track of Different products update and performing competitive analysis and assessment for different products. Transferring knowledge to both pre-sales and sales teams within Raya Integration. Participating in standardizing Systems Integration cycle, procedures, and workflow Show less

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  ZTE

  Jan 2006 - Jan 2006

  Account manager

  • Responsible for the pre-sales and sales activities for MSAN product (Multi Services Access Network)• Account manager of Telecom Egypt fixed network products.• Keeping track of Different products update and performing competitive analysis and assessment for different products

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  Nokia Solutions & Networks

  May 2006 - May 2021

  Providing technical & administrative coaching for team members in Cairo & Lisbon. Handling troubleshooting cases for global customers on tier 2 & tier 3 bases. Onsite support for big events in MEA (example Maroc Telecom) Providing advanced and customized trainings for the Customers. Handling the communication and technical interaction between Customers, NSN CIT and both T3 TS and R&D Providing Preventive Check services for the Customer (example O2 Germany & Zain Iraq) and working in the development of the HCAT tool. Worked as TS engineer for 6 months in parallel with GCC tasks to clean the backlog resulted from Resolve issues. Building the personal development plans of team members. On site Technical support for the NSN Academy TB in Cairo. Show less • Designing a wide range of technical solutions for Telecommunications customers.• Delivering a wide portfolio of core Network courses for both 2G and 3G core networks technologies for NSN customers in MEA • Participating in service development for courses documentations• Responsible for the Core TestBed setup and configuration in Cairo .• Assisting Training sales representative in preparing customer competence development solutions• Assisting in the competence development of team members in Middle East. Show less

  • Emergency Manager for the Middle East & Africa region

    Oct 2011 - May 2021

  • Converged core team leader

    May 2006 - Oct 2011

  • Senior Converged Core Engineer

    Mar 2008 - Sept 2009

  • Senior Technical trainer

    May 2006 - Mar 2008
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  Ericsson

  May 2021 - Dec 2021

  Service Delivery Manager

  • Lead the service delivery end to end for Etisalat Egypt account including Software, Hardware and 3rd party.• Control the financial figures for the account.• Lead the Emergency recovery team and the Root Cause Analysis Process.• Lead the Emergency reduction program for the account.• Managing the customer cases and communication with Global support and Design Units• Lead the customer communication • Manage a team of two technical managers and group of engineers.• Managing different vendors and suppliers. Show less

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  Wadi Degla Holding

  Dec 2021 - now

  Senior IT Project Manager