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Frank Smith, MBA

Test Engineer

456 followers

Glasgow, Scotland, United Kingdom

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Timeline
About me
Senior Global Project Manager at Cigna
Education
- James Watt College
  -
  HNC Electrical & Electronic Engineering Electrical and Electronics Engineering
- Warwick Business School
  2012 - 2015
  Master of Business Administration (MBA) Master of Business Administration (With Merit)
  29th June 2015
Experience
- National Semiconductor
  Aug 1979 - Nov 1982
  Test Engineer
  Analog Test Engineer
- IBM United Kingdom Ltd
  Jan 1982 - Jan 2012
  - Senior Service Delivery Manager - European Technical Support Centre
    Jan 1996 - Jan 2012
  - Manufacturing Manager
    Jan 1995 - Jan 1996
  - Senior Test Engineer
    Jan 1982 - Jan 1995
- IBM United Kingdom Ltd
  Jan 2013 - Jun 2015
  Project Executive
  Banking Sector Responsible for P&L, Service Delivery and Client Satisfaction for IBM Technical Support Services within two major Global Banking Clients.
- IBM United Kingdom
  Jun 2015 - Jul 2016
  EMEA Lead for Business Technology & IT Tools
  EMEA Leader for transformation and continuous improvement projects for Global IT tools, processes and technical support infrastructure.
- Cigna
  Sept 2016 - Mar 2020
  Senior Global Project Manager
  Business Transformation projects across UK, Asia Pacific and Middle East regions, responsible for new market entry for Health Insurance products, Legal & Compliance, Business & IT transformation projects.Certified GDPR practitioner.
Licenses & Certifications
- EU General Data Protection Regulation Foundation
  IBITGQ (International Board for IT Governance Qualifications)
  Nov 2017
- Global Service Delivery Process (GSDP) Certified Assessor
  IBM
- EU General Data Protection Regulation Practitioner (GDPR P)
  IBITGQ
  Apr 2018

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