Zak Stockham

Experience

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  Fowlers Motorcycles

  Aug 2006 - Sept 2015

  Spare Parts Advisor

  Telephone operative selling motorcycle parts to companies around the world, I also volunteered to work in the company's workshop which gave me experience in a busy workshop, I worked in the company's warehouse at night, helping to put stock away, finding lost parts helping with the implantation of the new warehouse systems.

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  Kranlyft UK

  Sept 2015 - Feb 2016

  Warehouse Worker

  Picking and packing orders, dispatching them internally and internationally, preparing relevant export documentation. Taking orders when needed as well as other warehouse duties including usage of the company’s forklift, and updating stock and placing stock orders. This job gave me experience of working with international partners and use of courier services.

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  Lloyds Banking Group

  Feb 2016 - Jan 2020

  Home Insurance Customer Adviser

  Building strong relationships with customers, helping them to choose the correct insurance product.- Part of an Award winning team- Knowledge of multiple brands and products- Business retention and administration- New sales - Generation of Legal insurance documents - FCA FOS regulated - GDPA trained- Achieving KPIs- Complaint handling

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  Amigo Loans

  Jan 2020 - Mar 2021

  Customer Service Representative

  Helping customers understand and service their loans, - Relationships building with customers, helping them to manage and understand the loan.- Managing your customer base and Educating customers bout the product's benefits and how to apply for a loan and how to make payments, helping me to achieve targets for myself and part of my wider team.- Discuss customers’ finances, understand affordability in line with CBI guidelines, and negotiate realistic changes to repayment plans as required.- Adhere to all procedures regarding data protection and customer security. Show less

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  Fowlers Motorcycles

  May 2021 - Mar 2024

  Telephone & LiveChat Executive (remote working)

  Guiding customers with purchases of clothing, parts and accessories, ensuring an excellent customer journey, online, via emails and over the phone. - Providing genuine spare parts and accessories to trade and retail customers. - Relationships and trust Building over the phone and online.- Assisting customers with ordering the correct part.- Trade insurance quotes- Organising delivery of parts to customers, ordering parts from suppliers if items are not in stock.- Leasing with the warehouse and returns team for the best outcome for the customer. Additional tasks behind described job role.- Parts Database maintenance - Parts webpage maintenance- Adding new models to the webpage Show less

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  Leki Aviation

  Apr 2024 - now

  Sales Representative

  Order Management & Customer Support | Strengthening Relationships & Operations Focused on reliable service and efficient order management for airlines and MROs- Efficiently manage customer orders, quotations, and initial order receipts.- Handle order entry, sourcing escalations, and backorders to meet customer and partner requirements.- Providing information on part availability, pricing, returns, transportation, and delivery.- Address technical inquiries using Technical Documentation.- Build and maintain trusted customer relationships to foster growth and confidence.- Deliver outstanding customer service to ensure satisfaction and customer loyalty.- Contribute to company profitability by supporting debt account reconciliation efforts. Show less