Mohamed Ashraf

Experience

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  Vodafone

  Jan 2013 - Sept 2014

  • Developed and delivered training sessions for over 30 new teams to facilitate the utilization of technical software.• Coordinated team schedules and communicated goals, targets, and rewards to enhance performance by 20%, leading to increased customer satisfaction ratings.• Organized 5 teams of 7-10 personnel, streamlining operations & driving efficiency by 10%. • Assisted over 20,000 customer inquiries while averting potential fraud & scam attempts while adhering to data security protocols.• Coached 10+ team members on customer service best practices and strategies, improving the quality of services by 35%.• Collaborated with the leadership team in managing a 75-person staff roster, resulting in a 40% reduction in response time for customers.

  • UK Customer Service team manager

    Sept 2013 - Sept 2014

  • UK Customer service

    Jan 2013 - Aug 2013
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  Binghatti Holding

  May 2018 - May 2020

  Finance Intern

  • Helped in developing a new system to monitor & track sales spending, resulting in a 22% reduction in costs for the year.• Analyzed historical data to develop projections and budgeting strategies that reduced annual spending on potential customers by 11%• Made financial models and spreadsheets that helped increase the department’s data fetching efficiency by 20%

• 

  Rochester Institute of Technology

  Sept 2021 - Jan 2022

  Research Assistant

  • Constructed databases using Excel to aid professors in collecting data efficiently, resulting in data being organized and easily accessible for proof reading and collection.• Produced reports and conducted meetings that summarized the collected information for professors and colleagues, reducing the need for extra meetings and a better understanding for the critical data collected.• Streamlined the sorting process of critical data points across 10 projects, making data fetching easier for users. Show less

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  HoloFair | Metaverse Platform

  Sept 2023 - Feb 2024

  Lead Project Coordinator
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  Confidential ( Consulting Firm)

  Feb 2024 - Mar 2025

  Business and Financial Analyst