Ngoc Nguyen

Experience

• 

  ILA Vietnam

  Aug 2015 - Dec 2017

  Teaching Assistant

  - Support the teachers in teaching student in an effective way- Organize the class and make sure students have the best environment for learning- Follow up every single student to see their improvement- Take care parents and keep in touch to give full information about their child's study

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  New World Saigon Hotel

  Dec 2016 - Aug 2018

  - Supporting Guest with check in and check out process following standard - Answering and acting base on guest's request in a professional and timely manner- Performing cashier role and answering guest question base on invoicing - Coordinating with other departments to make sure that all standard and special request from guest is following accordingly- Performing Concierge task such as make car booking and reserve table for guest, assist and recommend guest with Local Attractions - Performing Call Center task such as answering phone call efficiently and professionally- Cross Selling other Hotel products such as Spa, Massage or In room dinning packages- Up-selling guest with higher room type, maximize their satisfaction - Getting good comments on Tripadvisor, bring more value to Hotel - Maintaining relationship with VIP Guests Show less

  • Front Desk Associate

    Feb 2017 - Aug 2018

  • Executive Lounge Trainee

    Dec 2016 - Mar 2017
• 

  The Executive Centre

  Aug 2018 - now

  • Managed pre-opening tasks, ensuring seamless launch aligned with company standards.• Oversaw operational activities, implemented policies, and trained teams to meet objectives.• Enhanced customer support processes, managed vendor relationships, and conducted market research.

  • Operations Manager

    Jul 2023 - now

  • Assistant Manager - Operations

    Jan 2022 - Jul 2023

  • Engagement Manager - Operations

    Feb 2020 - Dec 2021

  • Engagement Associate - Operations

    Aug 2018 - Jan 2020