Jessam Dela Torre

Experience

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  Bank of the Philippine Islands (BPI)

  Jul 2012 - Aug 2013

  Service desk Specialist

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues andqueries• Receiving, logging and managing calls from internal staff via telephone and email• 1st and 2nd line support - troubleshooting of IT related problems from in-house software tohardware, such as Blackberrys, Laptops, PCs and Printers• Troubleshoot basic network issues such as ADSL broadband issues• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.• To ensure that branches and ATMs are always available for bank clients• Coordinates with G4S/NCR when there are monitored down ATMs specially during weekends/holidays, to check the facility.• Escalate unresolved calls to the infrastructure support team/vendors• Log all calls• Take ownership of user problems and follow up the status of problems on behalf of the userand communicate progress in a timely manner• To maintain a high degree of customer service for all support queries and adhere to allservice management principles• Provide stats for the weekly Service Desk report on call trends• Publishing support documentation to assist staff with requests for information & providestaff training if required Show less

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  IBM SOLUTIONS DELIVERY INC

  Aug 2013 - Jan 2016

  •Making sure that reports produced by bank applications (mainframe & open systems) are transferred on time•Managing and coordinating activities relevant to IT-controlled equipment.•Administers owned Server transfers, requisition and deployment.•Monitor and report on software compliance, including proposing and managing compliance actions.•Controlling the incoming and outgoing documentation process and maintaining files and project reports.•Creates project/activity plans for production changes instructed by the bank.•Answering audit issues and making sure that the group’s processes and servers are audit compliant.•Maintaining servers, (Disk space, Patch updates, scheduled backup etc.)•Catering client concerns through phone and email•Controlling the incoming and outgoing documentation process•Investigates and defines problem areas, prepares periodic/progress reports and correspondence recommending solutions or courses of action Show less • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.• To ensure that branches and ATMs are always available for bank clients• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.• Conducting first and second level isolations when experiencing network problems within branch/atm through phone/email • Consolidates affected branches and atms when experiencing network outage then report to telcos for immediate resolution• Coordinates with G4S/NCR when there are monitored down ATMs specially during weekends/holidays, to check the facility.• Protects organization's value by keeping information confidential.• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

  • System Analyst/Reports Management Admin/Application Support

    Feb 2015 - Jan 2016

  • Network Operations Specialist

    Aug 2013 - Feb 2015
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  Indu Maritime and Logistics

  Jul 2016 - Apr 2018

  Logistics Coordinator

  Responsibilities-Coordinate and monitor supply chain operations-Ensure premises, assets and communication ways are used effectively-Utilize logistics IT to optimize procedures-Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements-Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs-Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction-Plan and track the shipment of final products according to customer requirements-Keep logs and records of warehouse stock, executed orders etc.-Prepare accurate reports for upper management Show less

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  Hellmann Worldwide Logistics - Middle East and South Asia

  Apr 2018 - Jan 2023

  • WMS (LFS400) key user (Account creation, Troubleshooting, Location mapping & other).• Collecting & interpreting Data from WMS [LFS] • Coordinates with onboarding customers to make sure all requirements are met before going live• Define new data collection & analysis processes • Data cleansing, convert to readable format, eliminating null values • Define different process document [Inbound, problem solving, outbound, return, invoicing, etc.] within the warehouse • Create and provide query reports (SQL) depending on the customer requirement• Support on planning, coordinating and monitoring the receipt, order assembly and accurate dispatch of goods• Keeping the LFS system up to date and ensuring inventory accuracy in line with efficient utilization of space• Active preparation and support on monthly billing• Reinforcing the Continuous Improvement culture within the company. Show less ResponsibilitiesSYSTEM KEY USER :· WMS (LFS400) key user (Account creation, Troubleshooting, Location mapping & other).· Providing WMS ground users with the required training’s and training material.· Drive WMS improvements in order to improve productivity and co-ordinate with the local WMS team· Utilize logistics IT to optimize proceduresWAREHOUSE ADMIN / LOGISTICS COORDINATOR :· Proactive and appropriate communication via email, phone and in person with customers, suppliers, transport companies and internal departments.· Create and provide required documentation (good receipt note, packing list, delivery note etc.).· Determine and apply effective solutions to solve inventory issues in a most effective manner.· Support on planning, coordinating and monitoring the receipt, order assembly and accurate dispatch of goods.· Keeping stock control systems up to date and ensuring inventory accuracy in line with efficient utilization of space.· Ensure correct and accurate data entry and report creation on a daily, weekly and monthly basis (e.g. detailing performance against KPI, timesheets, claim).· Active preparation and support on monthly billing and all other finance related topics· Guiding and supporting on reviewing and setting department KPI’s.· Reinforcing the Continuous Improvement culture within the company. · Ensure premises, assets and communication ways are used effectively· Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs. Show less

  • E-commerce / System Key User

    Sept 2021 - Jan 2023

  • Logistics Coordinator / System Key User

    Apr 2018 - Sept 2021