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Gurpreet Baidwan

Gurpreet Baidwan

Service Delivery Manager

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location of Gurpreet BaidwanPuchong, Selangor, Malaysia

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  • Timeline

  • About me

    Senior Project Manager/Service Delivery Manager at Dell

  • Education

    • UNITAR International University

      -
      Master of Business Administration - MBA Business Administration and Management, General

      Major in Management

  • Experience

    • Fujitsu Malaysia

      Oct 2008 - Sept 2017
      Service Delivery Manager

    • Dell Technologies

      Feb 2018 - now

      During this period, I was leading a Client Managed Services project for a global customer. I was given a role of delivery manager for a team, who was supporting the corporate IT Business community, providing on-site second level IT support for end users.Key roles and responsibilities were, leading solutions and operating procedures within the group, monitoring group SLO, customer satisfaction and other performance metrics, driving service improvement, conducting weekly & monthly review with customer, serving as an escalation point for complex operational issues, identifying opportunities for growth within customer environment. Show less

      • Service Delivery Manager

        Jul 2022 - now

      • Service Delivery Manager

        Feb 2018 - Jun 2022

  • Licenses & Certifications

    • Managing Success Now

      Mettacool
      Mar 2023
      View certificate certificate

    • ITIL Foundation Level

      PeopleCert
      Jul 2012

    • Project Management Professional (PMP)

      Project Management Institute
      Feb 2022

    • ITIL Foundation Level

      PeopleCert
      Dec 2020

    • ITIL Strategist DPI

      PeopleCert
      Jul 2023