Olivia DaCosta

Experience

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  Pitchero

  Jul 2016 - Sept 2016

  Customer Support Analyst

  Pitchero is a website hosting and managed services company for sports teams.- Resolving customer issues via phone and written communication. - Training and managing new staff members. - Admin support for national marketing campaign. - Office management duties such as Purchases Orders for office supplies.

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  TRACC

  Jul 2017 - Sept 2017

  Marine Research Assistant

  The Tropical Research And Conservation Centre (or TRACC), is a marine conservation organization based in the Celebes Sea dedicated to protecting sea turtles and restoring coral reefs destroyed by the local fish bombing practices of Malaysia.- Coral fragmentation and replanting- Green and Hawksbill turtle research and identification surveys- Bomb fish monitoring- Invasive Crown-of-Thorn starfish culling

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  Fruugo

  Sept 2018 - Mar 2019

  Data Science Associate

  Fruugo is an international ecommerce marketplace with over a million customers and a £3.5 million turnover:- Data analysis – analysis of recent sales trends from a range of different sources and using excel to manipulate the data for easier analysis and presentation.- Database management – management of large databases of information on sales trends- Problem solving – using metrics in a timely manner to solve potential sales pain-points to maximize revenue.- Creating and managing digital marketing media campaigns - Facebook, Instagram and Snapchat.- Reporting - production of reports for issues encountered or new projects started.- Thought leadership in designing new approaches to solve problems. Show less

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  Frontier - The Society for Environmental Exploration

  Mar 2019 - Jul 2019

  Assistant Research Officer

  Frontier is a global conservation and research organization that helps to monitor and track marine biodiversity to inform local governments and lead policy change:- Volunteer and team management - I was responsible for training all new volunteer research assistants and supervising their data collection as well as motivating and supporting the team. - Field based ecological data collection and data management - This included conducting a multitude of surveys, such as fish and coral transects on various aspects of the environment and monitoring changes. This also requires assisting with designing and implementing various survey techniques.- Weekly blog posts to suit a wide range of audiences.- High level lecture preparation and presentation on various relevant topics to research assistants.- Management and research of invasive lionfish species and coral disease.- Assisting with scheduling the weekly activities. Show less

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  Dina Media Group

  Nov 2019 - Jun 2022

  Content Writer and Researcher

  Researched and wrote content on a variety of topics for publication in an esteemed local magazine.Conducted interviews with stakeholders to gather important information.Met strict publication deadlines.

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  Cactus Communications

  Nov 2019 - now

  Editor

  Deliver comprehensive editing and proofreading for research papers across environmental science, marine biology, and sustainability. Support ESL scholars by crafting cover letters, providing constructive feedback, and ensuring journal-compliant formatting. Successfully edited 850+ manuscripts with high client satisfaction, preferred by 24 clients, and maintained a top-tier quality index through exceptional attention to detail.

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  Belize Fisheries Department

  Jan 2020 - Oct 2024

  Assistant Marine Biologist

  Conducted marine research and sustainability reporting in Caye Caulker, Belize, with a focus on coral and fish health assessments, data collection, and ecological monitoring. Liaised with stakeholders to advance conservation initiatives, including coral restoration and invasive species control. Coordinated volunteer efforts and engaged in public education to promote sustainable practices and community involvement in marine conservation. Part of this role also include assisting the Biologist with writing reports and analysing data. Show less

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  Sunrise Scuba, Snorkeling and Tours

  Jul 2021 - Jul 2024

  Founder/Operations Manager

  As the Manager and Founder of Sunrise Scuba, Snorkeling and Tours, I spearheaded the establishment of the dive shop from inception to its current thriving status. Under my leadership, the team has grown from two to eight members. Sunrise Scuba has earned recognition as the premier dive shop on Caye Caulker, distinguished for its professionalism.• Financial Management: Overseeing all financial aspects, including budgeting, payroll, tax compliance, utility payments, supplier transactions, and pricing strategies.• Procurement: Directing the procurement process, sourcing and acquiring equipment from diverse retailers to ensure optimal shop operations.• Human Resource Management: Leading recruitment efforts, managing disciplinary matters, and devising employee schedules to maintain operational efficiency.• Social Media Management: Orchestrating content creation and engagement strategies across Instagram and Facebook platforms, yielding significant audience interaction and awareness.• Booking Management: Orchestrating bookings via multiple channels, including email, WIX, social media platforms, Google Messages, phone, and WhatsApp.• Customer Service and Sales: Managing in-person sales and bookings, adeptly handling customer inquiries, and addressing any concerns or complaints.• Public Relations: Designing informative flyers using Canva, overseeing website design and upkeep to bolster brand visibility and communication. Show less