Andras Hermann

Experience

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  Ultraweb.hu Hosting

  Sept 2003 - Sept 2004

  System Administrator (Internship)
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  Citi

  Oct 2006 - Mar 2009

  Information Security Administrator
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  All 4You Apartments

  May 2009 - Aug 2012

  Front Of House Manager
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  Chefparade Cooking School, Budapest

  Sept 2012 - Sept 2013

  Chef Tutor
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  Glh Hotels

  Oct 2013 - Oct 2014

  Front Desk Receptionist
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  National Theatre

  Nov 2014 - Jan 2018

  Demi Chef De Partie
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  Trading System Support

  Jan 2018 - May 2022

  IT Engineer/Trading Telephony Voice Recording
• 

  Duo Security

  May 2022 - now

  As a Tier 2 Technical Consulting Engineer, I specialize in aligning security solutions with clients' business objectives, leading technical discussions to ensure each project—whether a system migration, upgrade, or integration—meets their unique needs.I oversee critical functions within the EMEA Support team, collaborating with cross-functional teams to ensure successful project delivery. I provide in-depth technical expertise, support case management, and guide junior team members through troubleshooting and complex issues.In addition to my technical responsibilities, I contribute to the development of knowledgebase articles and installation guides to improve customer experience and enhance team productivity. I'm also passionate about mentoring, providing guidance to new employees, and participating in the recruitment process by conducting interviews to help build a strong, skilled team. Show less

  • Technical Consulting Engineer II

    Dec 2023 - now

  • Technical Consultant Engineer

    May 2022 - Dec 2023