Vishnu Ravi

Experience

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  Concentrix

  Aug 2021 - Oct 2022

  NOC Engineer, Tier 1

  • Create and maintain network documentation and knowledge base that is up-to-date.• Timely completion of given activity and to generate daily link utilization report with SLA achievement more than 95%• Monitoring & Troubleshooting Network devices that includes Cisco Routers, Switches, ASA-X Series Firewalls.• Implementing security policies using Router & switch security, Firewall.• Escalate technical issues to vendor and follow up for resolution.• Configuring firewall rules and providing access to the users as per the user requirement. Show less

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  TEKsystems Global Services in India

  Oct 2022 - now

  NOC Support Engineer

  • Provides network infrastructure support and resolving connectivity issues • Ensures that network trouble tickets are resolved in a timely manner• Analyzes firewall requests, create scripts and implement them as part of change process• Perform device decommissions by cleaning network device configurations such as routers, firewalls,switches and load balancers• Raise carrier tickets, TAC cases, and perform RMA with various vendors (ex. Cisco, F5) • Contributes knowledge-based articles on how to resolve issues with correct process Show less