Sanjay Sivam

Experience

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  Lityan Holdings Berhad

  Jan 1997 - Nov 1998

  Supervised, coordinated and worked with a team of engineers to provide pre and post-sales support to customers in Malaysia. Conducted technical presentations and product demonstrations. Involved in tender response preparation for network design and engineering services. Conducted on-site and off-site customer training on products and technology. Seconded to Ascom-Lityan Berhad where I was involved in all pre-sales activities in Malaysia. Provided business and technical support teaming up with ASCOM’s country manager in Malaysia and regional Vice President in Asia Pacific.

  • Systems Engineer

    Sept 1995 - Nov 1998

  • System Engineering Manager

    Jan 1997 - Jan 1998
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  Newbridge Networks (no longer exists)

  Nov 1998 - Jun 2000

  Advanced Technical Support Engineer

  Provided second-level technical support (on-site and off-site) for Newbridge and its associated affiliates in Asia Pacific. Resolved escalated problems which involved working closely with customers, first-level support engineers, product support teams and R&D. Prepared reports on all technical issues for the second-level support manager’s review. Involved in several pre-sales projects for customers in Asia Pacific. Provided post-sales support to primarily Australia and New Zealand. Served as Focal Engineer or Telecom New Zealand, OPTUS and AT&T-Citicorp in Asia Pacific. Other customers I have supported in Asia Pacific include:India – VSNL, CTS, Tata Telecom, TCS, STPI Philippines - PhilicomChina – Guangdong PTA, Shanghai DDN Hong Kong – HK TelecomKorea – Hanaro Telecom Japan – NTT, KDDAustralia – Telstra, IXNET Singapore - SingTel Show less

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  Cisco Systems

  Jul 2000 - Jun 2001

  Focal Customer Support Engineer

  Provided technical support (on-site and off-site) for Cisco System’s global Service Provider customers. Resolved escalated problems which involved working closely with customers, partners/resellers, product support teams and R&D. Prepared progress reports on all technical issues for the SPSG TAC Manager’s and customers’ review. Involved in direct case management for all technical and customer-related issues. Served as TAC Focal CSE for Telecom New Zealand and AAPT Australia (now part of TPG Telecom). Other customers I had supported in Australia at the time included Telstra, Optus, Powertel, Onetel, Uunet and Connect.Com. Show less

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  Alcatel-Lucent Enterprise

  Jul 2001 - Jul 2002

  Senior Telecoms Engineering Consultant

  Led Advanced Technical Support Services to Carriers in Asia Pacific for Alcatel's Broadband Network Division portfolio. Handled pre-sales support in New Product Introduction (NPI) initiatives to Carriers and large Enterprise in Asia Pacific.

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  DHL

  Jul 2002 - Dec 2003

  Senior Telecoms Engineering Consultant

  • Engineered IP/MPLS network infrastructure, significantly improving customer network efficiency and satisfaction.• Merged the Danzas APAC network into DHL, ensuring seamless integration and enhanced customer experience.• Designed and implemented a state-of-the-art regional office for DHL Asia Pacific (SINRO) built on a three-tier DC architecture including a real-time logistics hub 24/7 monitoring facility, fully managed digital meeting rooms and security systems.

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  Juniper Networks

  Dec 2003 - Aug 2006

  Managed and developed Juniper Networks’ Services Partner Programs in Asia Pacific. Aligned partners with customer services support programs and initiatives to grow Juniper Networks' services business. Served as onsite Resident Engineer for a large carrier in ASEAN responsible for Network Planning , Design and Implementation. Supported carrier network operations and provided professional services to carriers in Asia Pacific.

  • Partner Program Manager

    Feb 2006 - Aug 2006

  • Professional Services Consultant

    Dec 2003 - Feb 2006
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  Cisco Systems

  Sept 2006 - Dec 2014

  Led Cisco's Service Provider (Telecom and Media) business in Malaysia. Drove Cisco's business development in Asia focused on Indonesia, Singapore, Malaysia and Philippines. Covered fixed line operators, mobile operators and broadcasters. Led Cisco's Service Provider marketing in Asia Pacific.

  • Head, Service Provider

    Jul 2011 - Dec 2014

  • Strategic Business Development

    Jan 2009 - Jul 2011

  • Solutions Marketing Manager

    Sept 2006 - Dec 2008
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  HCL Technologies

  Oct 2015 - May 2017

  Senior Sales Director

  Led the Asia Pacific Telecom business within the ambit of HCL's Engineering and R&D Services (ERS) line of business focusing on Digital, SDN/NFV, Wired/Wireless Engineering, Cloud, IoT, Testing & Automation and IT Outsourcing. Responsible for overall sales, business development and delivery of Telecom services in the Asia Pacific communications services provider market. Business advisor and technology consultant to clientele. Market innovator and evangelist for new HCL services in APAC market. HCL Engineering Services spokesperson in the region. Show less

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  HP

  Jun 2017 - Nov 2022

  Responsible for Poly's Services Sales and Inside Sales in Asia Pacific with industry-leading UCC solutions - Software, Services (Cloud & Managed Services, Professional Services and Support Services) and best-in-class innovative endpoint solutions for everyone to collaborate effectively anywhere. Unleashing the power of human collaboration with Polycom Managed Services in Asia Pacific - giving back time to organizations to focus on business imperatives while we keep an always-on, always available Unified Communications solution rendered on flexible consumption models within an Enterprise framework - Microsoft (O365/Skype for Business/MSR), Zoom, BlueJeans. Serving Enterprise-grade solutions on Cloud powered by a rich suite of communications software and professional services.

  • Director, Services Sales and Inside Sales (Poly)

    Mar 2019 - Nov 2022

  • Director, Cloud & Managed Services (Polycom)

    Jun 2017 - Mar 2019