Aude Eyraud Mazen

Experience

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  HP

  Apr 1998 - Dec 1998

  Process Engineer (HP Personal Computer Organization, France)

  Re-engineering of a Product Data Management tool and related processes, within the PC manufacturing division:• Analyze the existing tool and processes, and define improvement avenues• Validate the improvement proposals, and implement them (change management, communication, training)

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  Société Générale

  Jan 1999 - Mar 2000

  Process Engineer

  Panama office contact for Year 2000 ProjectDefine, document and train workforce on processes:- Process Manuals- Business Continuity Plan

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  HP

  Sept 2000 - Dec 2002

  EMEA Print Repair Product Engineer (Services Global Supply Chain)

  Responsible for European central repair of the business inkjets printers, within the support supply chain organization:• Introduce new products in the subcontracted repair lines (define and document the repair process, train the subcontractors)• Monitor the performance of the subcontractors (quality, cost, delivery), analyze deviations and put in place preventive or corrective action plans• Manage service parts repair projects (from financial analysis till repair process in place) Show less

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  Hewlett Packard Enterprise

  Jan 2003 - Dec 2013

  Main mission: develop delivery readiness plans at WW level for the introduction of complex new network and datacenter services and ensure readiness of AMER, EMEA, and APJ support delivery organization to support these new services• Manage each introduction as a project (15-20 project team members from WW roles and the 3 regions, who represent the different branches of the support organization)• Influence the business managers in the development of new services, being the voice of the delivery organization • Build the delivery model, identify which existing delivery role can deliver the service, create new delivery role if needed, and work closely with training organization to create the right training for the impacted delivery audience• Advertise the new service, the delivery model and the delivery readiness plans inside the regional delivery organization through a strong communication plan• Work closely with the 3 regions to ensure that delivery model can be delivered according to regional specificities, and ensure that the 3 regions are ready to deliver the new servicesSpecific accomplishments:• Managed the integration of 3COM services in the TS Networking services portfolio• Created the TS offer on Videoconferencing with 3rd party partner Polycom• Launched successfully the new TS Services Porfolio, with the introduction of Datacenter Care (including DC Flexible Capacity Service) and Foundation Care services Show less Main mission: ensure readiness of EMEA support delivery organization for the introduction of new products or services• Define the right delivery model to effectively support a new product or service (huge differences between a delivery model for high volume products, and one for low volume, high complexity products or services)• Ensure that all support delivery components (call centers, onsite workforce, attached services, spare parts) are ready when the product/service is introduced in the market Other accomplishments:• Identified operational process issues, and lead or participate to improvement projects• Defined and documented the EMEA New Service Introduction process• Managed the transfer of support activities between two HP organizationsExpanded responsibilities within the PSM team:• Increased complexity of portfolio of products/services: printers, then storage products (hardware and software), storage solutions, and services (in networking and mission critical business)• Coaching of some fellow PSMs Show less

  • WW Project Manager on New Services Introduction around Network and Datacenter

    Jan 2010 - Dec 2013

  • EMEA Product Service Manager on Storage, Software and Network

    Jan 2003 - Dec 2009
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  HP

  Jan 2014 - now

  Main mission: Lead global project teams to develop new PPS services in the 3 regions (AMS, EMEA, and APJ) • Manage project team members from all impacted organizations (Offer Management, WW and Regional Category, Delivery(Customer Services, Professional Serices and Supply Chain), Finance, Sales Enablement and Marketing) to ensure successful launch of new services according to expected timeline • Accountable for stakeholders and sponsors executive reviews : lead gate reviews, provide project status, highlight risks and mitigation plans • Propose innovative solutions to remove roadbloacksService & Support SMO Program Manager (2015): Special assignement on the Separation Management Office to implement the HPE-HPI separation• Successfully managed Customer Contract Separation program & Marketing Optimization transfer from HPE to HPI, highly visible projects under strong time & management pressure Show less

  • Workplace Services Sales Consultant

    Dec 2019 - now

  • HP DaaS Business Developement

    Nov 2018 - Nov 2019

  • WW Project Manager on New PC Services Introduction

    Jan 2014 - Oct 2018