Desh Deepak Srivastav

Experience

• 

  Wipro Infotech

  Apr 2013 - May 2014

  Desktop Support Engineer DL2

  Responsibilities:- Maintaining serviceability of the IT infrastructure & Duties was systems, servers, printers installation and configuration according to business requirements.  Ensuring IT & business application support to VIP and end users based on SLA. Responsible for network diagnose and maintaining statistics report for network reliability, switching, routing, WIFI network configuration, local networking and biometric system.  Assets management & support internal and external (Vendor) for delivering the IT services. Show less

• 

  HCL Infosystems Ltd

  Jun 2014 - Jun 2015

  Desktop Support Engineer

  Roles & Responsibilities:- Installation and configuration of OS Windows (Xp, vista, 2007 & 08). Installation, Configuration, Upgrading and Troubleshooting computers and Peripherals. Troubleshoot and resolve incidents (H/S) related to desktop/Laptop and associated peripherals. Installation of desktop and hardware, OS installation / re-installation, upgrades and patches for desktops. Installation of anti-virus (MacAfee) with patches on desktops and remove Virus. Installation and configuration of safeboot for Laptop security purpose.  Software installations such as MS-Office, Acrobat Reader, Exchange Server (outlook configuration) etc. Installation and configuration of printers (DMP/Laser) and troubleshooting on Local and Network. Installation and configuration Citrix through application software.  Analysis of users LAN/WAN to determine network performance problems and configuration customer network. Troubleshooting on switch and port configuration, diagnose network connection. Wi-Fi installation and configuration on TAGIC Domain.  Problem resolution within SLA on CCM ticket System, onsite and outside through con call and remote access.  Preparing the daily, weekly and monthly performance reports through CCM and TCS tools. Assets Management and maintain report on Microsoft TCS Tools.  Service Delivery excellence program and process aligned to ITIL Vendor management and co-ordinate with internal and external vendor for support. Show less

• 

  Airbus

  Jan 2016 - now

   APT Testing before Starting any APT Session Diagnosing, maintenance & troubleshooting APT XR 400(AIRBUS PILOT TRANSITION)version 1.9.1 & 1.8  Hardware installation, testing, cleaning, troubleshooting, repair and maintenance of APT XR 400(AIRBUS PILOT TRANSITION) device 1.9.1 & 1.8 versions MCDU, Throttle ,Glaresheild, & FCU testing by VU procedure Patches Updating on APT XR 400(AIRBUS PILOT TRANSITION) device 1.9.1 Preparing the daily, weekly and monthly APT XR 400 status and performance reports Imaging APT XR 400 & tab, Workstation & Laptop using Symantec Ghost & Acronics tool Monitor Management and calibration (touch screen _NVidia) A320 Cockpit & FMGS support on APT during the Session (if instructors face any problem). Jeppesen chart updating on trainee & Instructor tab Installation and configuration EIS Index with java and patch file  Maintaining the Equipment Logsheet & hardware (Spare & Running) records of APT on Myteam  Knowledge: Throttle Calibration, Autograph A320, DB manager, Ghost Backup, NDB & APT license updating Installation / configuration of printers (DMP/Laser) and troubleshooting on Local and Network Analysis of users LAN/WAN to determine network performance problems and configuration customer network Vendor management and co-ordinate with internal and external vendor for support Show less

  • Training Solution Technical Support Engineer

    Mar 2023 - now

  • Technical Support Engineer

    Jan 2016 - Feb 2023