A.J. Santillan

Experience

• 

  Pacific Palms Resort

  Aug 2003 - Aug 2004

  Tennis Pro, Equipment Manager and event coordinator

  -Instruct classes for teens in a safe environment-Encourage the young generation to always show respect for others and put their best foot forward-Helping young teens stay off the street and learn something that can benefit them-Worked in the pro-shop to schedule court times for customers-Schedule tennis classes for adults and young kids-Manage all equipment owned by the company-Repair equipment clients bring into the shop

• 

  AT&T

  Aug 2004 - May 2017

  Responsible for working closely with customers to make sure their wireless devices and services meet expectation. I would assist sellers with giving customers the white glove experience which included but not limited to analyzing their first bill, answer any technical questions regarding the service as well as offer solutions to any concerns they have. •Managed National Business Market mobility accounts throughout California.•Maintained positive relationships with customers by making myself available and making sure they knew they are my priority. •Increased customer satisfaction by 15% due to engagement and dependability.•Recognized for determining a processing issue which resulted in retaining a million dollar client. Show less Lead Retail Sales Consultant, Rowland Heights, CA, August 2008 - August 2012Responsible for actively engaging customers to identify their needs and recommend suitable products or services. Work towards excelling sales targets and goals set by the company. •Constantly surpassed sales targets by engaging customers and offering proper solutions to their needs. •Led the region with accessory sales per opportunity with surpassing the opportunity target by 200%.•Received consistent employee of the month recognition for obtaining quota while assisting other team members with system/sales issues. Show less Responsible for providing excellent customer service and establishing a positive relationship. Handle customer complaints or issues with professionalism and resolve them to the customer's satisfaction. Handle billing inquiries, process payments, and address payment-related issues.•Received consistent low KOI score for the store by having proper auditing documentation up to date and accurate. •Achieved store sales increase by 10% by analyzing customer issues and offering sales solutions to prevent high cost billing in the future. •Achieved customer satisfaction scores of 100% by always listening and understanding customer situations. Show less

  • Client Support Specialist for Government, Education and Medical

    Jan 2013 - May 2017

  • Technical Consultant with National Business Market

    Aug 2012 - Dec 2012

  • Lead Retail Sales Consultant

    Aug 2008 - Aug 2012

  • Sales Support Representative

    Aug 2004 - Aug 2008
• 

  Our Story Creative

  Jan 2015 - Mar 2020

  Photographer & Videographer

  -Wedding and event lead videographer -Assists with timeline events-Captures moments in a story telling way as well as capturing creative aspects of the events-Coordinates shots with photographer-Fast paced work environment-build relationship with wedding party as well as other venders

• 

  IBM

  May 2017 - Jun 2021

  Process Service Professional

  Responsible for working with dedicated AT&T sales teams and customers to process and manage technical projects. The products I specialized in were Advanced Switched Ethernet, Advanced Dedicated Ethernet, ADI, AVPN, PNT, and MIS. Taking ownership of designs and cost to give AT&T a competitive advantage. •Lead role with biggest contract, AT&T’s most prominent contract (Calnet).•Exceeded timelines by 25% by building relationships with AT&T Engineers and managing projects properly.•Received Outstanding Leadership Award due to showing reliability and dependability. Show less

• 

  AT&T

  Jun 2021 - Sept 2023

  Senior Specialist-Technical Consulting Engineer

  Responsible for providing investment based cost for customer specific to ICB/ASE requests. These requests include switch and facilities based services, special construction, non-tariffed services, contracted customized proposals, and discounted tariff pricing. Such products include but not limited to Advanced Switched Ethernet (ASE), GigamMAN, DecaMAN, OPT-E-Man and Metro E.•Coordinating with various engineering groups in assembling cost information, construction intervals and developing a design of the proposed network.•Collaborated with Sales, Consultants, Engineers on customer needs.•Reduced process time by 30% due to process improvement/enhancements. Show less

• 

  CompNova

  May 2024 - now

  Specialized Sales-Account Manager supporting AT&T