
Jill Baird, M.S.
Customer Care Professional

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About me
Information Technology Specialist at EduTech
Education

University of North Dakota
2021 - 2024Doctor of Philosophy - PhD Teaching and Leadership
Minnesota State University, Moorhead
2005 - 2007Bachelor of Science (BS) English/Language Arts Teacher Education
University of North Dakota
2019 - 2021Master of Science - MS Curriculum and Instruction
North Dakota State University
-Bachelor of Science (B.S.) Agribusiness/Agricultural Business Operations
Experience

SEI LLC
Dec 2004 - Aug 2007Customer Care ProfessionalResolved computer hardware and software issues for customers via phone. Trained new employees on procedures and software. Assisted in revising training manuals.

Renville County West High School
Aug 2007 - May 2008English TeacherInstructed and developed lessons for 10, 11 & 12 English classes in reading, understanding literature, and writing skills. Coached Renville County West High School Speech and One-Act Play teams.

International Music Camp
Jun 2008 - Jul 2011Summer Business Manager
Cavalier Public Schools
Aug 2008 - May 2011English TeacherInstructed and developed lessons for English 8, 9, & 12 classes in reading, understanding literature, and writing skills. Instructed and developed lessons for Mass Media class in presenting, filming, and editing video footage for school news program. Instructed and developed lessons for dual credit College Speech in delivery and composition with an emphasis in performance and self-evaluation. Committed to establishing a respectful, positive classroom atmosphere that encourages discussion and student engagement in learning. Coached Cavalier High School Speech team. Drove a bus for extracurricular events. Show less
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North Dakota Information Technology (NDIT)
Jul 2011 - nowTrain teachers and school staff around North Dakota on Microsoft Products, Moble Devices for the classroom, Maker (STEM) Movement, General Classroom TechnologyCreate and revise training materials for educators. Cultivate relationships between regional schools and the State, providing updates in technology, resources, security, and knowledge. Lead trainings and assist with customer support for the North Dakota State Assessment Technology Preparedness training. Developed the Ask ME program to connect students with professionals via Skype. Cultivate communication connections by attending local professional events and meetings. Continuous professional development through national conferences, regional conferences, book studies, webinars, and online training. Show less
Information Technology Specialist
Aug 2014 - nowPowerSchool Specialist
Jul 2011 - Aug 2014
Licenses & Certifications

ISTE Certified Educator
ISTEMay 2021
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