Muhammad Rahmad

Muhammad Rahmad

Customer Service

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location of Muhammad RahmadRawang, Selangor, Malaysia

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  • Timeline

  • About me

    Service Manager at Perodua

  • Education

    • IIUM

      2010 - 2014
      Bachelor of Engineering (B.Eng.) Mechatronics, Robotics, and Automation Engineering

      Activities and Societies: Event Management, Volunteer Team. I used to work with NGO such as K-Fiqh Sdn Bhd and Al-Kahfi Services in managing an event. Basically I have a skill in event management.I also do a lot of volunteer work such as CSR and helping the needy.

    • SMK Sg Choh

      2003 - 2007
      SPM(O Level) Science Stream

      Activities and Societies: Uniform Body Police, Science and Mathematics, Prefect

    • Universiti Sains Malaysia

      2018 - 2020
      Master of Science - MS Mathematics

      Focus on applied mathematics.Dissertation topics is "Free Convection Boundary Layer Flow about An Isothermal Sphere in A Nanofluid with Temperature-Dependent Viscosity". The study is about the effect of temperature-dependent viscosity on the rate of heat transfer between the flow and the medium.

  • Experience

    • KFC

      Jan 2008 - Mar 2008
      Customer Service

      RESPONSIBILITIES: Clean the store. Welcoming the guest/customer. Arrange the store. Attain the complain from customers. EXPERIENCES GAINED: Know how to deal with various types of people.Learn how to welcoming people.Learn how to deal with the complain from customer.

    • Quah Quock Lim

      Feb 2010 - Jun 2010
      Labor

      RESPONSIBILITIES: Cut steel. Arranged steel. Transfer steel. Make beam, slab, piling and beam. EXPERIENCES GAINED: Know how to do hands-on in construction. Know how to deal with high temperature working surrounding.Experience one of the toughest job in Malaysia. Know how to deal with many kind of people such as from Bangladesh, Indonesia and etc.

    • IIUM

      Sept 2012 - Aug 2014

      RESPONSIBILITIES: Give lecture to the students regarding the CNC Milling machine and its process. Assist first year students in handling CNC Milling machine. Help the students in producing basic codes for CNC Milling machine. Help the students in their projects using CNC Milling machine. Mark the students report. EXPERIENCES GAINED: Know how to deal with various types of people. Learn how to conduct a class as a lecture. Improve public speaking skill.Experience in handling CNC Milling machine and solve some problems regarding the machine. Show less RESPONSIBILITIES: Assist first year students in the engineering drawing subject that consist of technical drawing and using software, solidworks. Replace the lecture when he/she is not around. Mark the students assignments and quizzes. Help the students understand the subject. EXPERIENCES GAINED: Experience in teaching students. Experience in dealing with various types of people.Learn how to give personal tutoring. Improve public speaking skills. Improve technical drawing skill and solidworks skill. Show less

      • Demonstrator CNC Machine

        Jun 2014 - Aug 2014
      • Demonstrator Drawing

        Sept 2012 - May 2014
    • AMD

      Jun 2013 - Aug 2013
      Internship

      RESPONSIBILITIES: Need to monitor one line of machine/process. Need to observe any problems in the machines that can lead to slowing down the production. Need to solve any problems that causes the production to stop (under supervision of my supervisor). EXPERIENCES GAINED: Experience in monitoring production machine and improve it at the same time under the supervision of my supervisor. Experience in the process of new line of machines are install in the company such as do the test run and etc. Experience in manufacturing process, skilled in use of internet, software applications including PowerPoint, Word. Excellent oral and written communication skills and knowledge of manufacturing/production. ACCOMPLISHMENT: Solve some issues regarding the machines in the production line. Show less

    • Perodua

      Feb 2015 - now

      Work more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on managing accident claim where I will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc. The nature of business is vehicles repair which include servicing and body/paint repair. Work more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on manage the service operation of accident claim where I will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc. Work more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on manage the service operation of accident claim where i will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc.

      • Service Manager

        Mar 2021 - now
      • Body and Paint Executive

        Jun 2020 - Feb 2021
      • Body and Paint Executive

        Feb 2015 - May 2020
  • Licenses & Certifications

    • Certified Environmental Professional

      Institut Alam Sekitar EIMAS
      Nov 2018
    • Understanding Measurement and Calibration System

      PYROMETRO
      Aug 2017
    • Incident Investigation & Reporting Based on OHSAS 18001:2007 and OSH ACT 1994

      Topesh Consultancy & Training Service PLT
      Feb 2017
    • Hazard Identification, Risk Assessment & Risk Control Risk Management & Implementation

      Times Management Training Sdn Bhd
      Jan 2017
    • Course for Certified Environmental Professional in Scheduled Waste Management (CePSWaM)

      Institut Alam Sekitar EIMAS
      Oct 2016
    • Perodua Innovative & Creative Circle (PICC) 2017

      Perodua
      Dec 2017
    • Microsoft Excel Intermediate - Advanced

      Info Trek
      Mar 2017
    • Occupational Safety and Health (OSH) Management

      NIOSH Certification Sdn Bhd
      Sept 2016
    • Scheduled Wastes Spillage Management

      Kualiti Alam Sdn Bhd
      Aug 2016
    • Service Operation Executive (SOE) Leadership Challenge

      Performance Development Consultants Sdn Bhd
      Feb 2017
  • Honors & Awards

    • Awarded to Muhammad Rahmad
      Best Student for Mechatronics Lab 1 IIUM Mechatronics Department Jun 2012 I received the award because my team and I success in design and implementing the concept of washing machine in our prototype using the basic theory that we learnt in Theory of Machine and Mechanism subject.
    • Awarded to Muhammad Rahmad
      Dean's List CFS IIUM Feb 2010 I received two semester dean's list award out of four semester I studied in the CFS IIUM since my pointer/GPA are higher than 3.5/4.00.