
Muhammad Rahmad
Customer Service

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About me
Service Manager at Perodua
Education

IIUM
2010 - 2014Bachelor of Engineering (B.Eng.) Mechatronics, Robotics, and Automation EngineeringActivities and Societies: Event Management, Volunteer Team. I used to work with NGO such as K-Fiqh Sdn Bhd and Al-Kahfi Services in managing an event. Basically I have a skill in event management.I also do a lot of volunteer work such as CSR and helping the needy.

SMK Sg Choh
2003 - 2007SPM(O Level) Science StreamActivities and Societies: Uniform Body Police, Science and Mathematics, Prefect

Universiti Sains Malaysia
2018 - 2020Master of Science - MS MathematicsFocus on applied mathematics.Dissertation topics is "Free Convection Boundary Layer Flow about An Isothermal Sphere in A Nanofluid with Temperature-Dependent Viscosity". The study is about the effect of temperature-dependent viscosity on the rate of heat transfer between the flow and the medium.
Experience

KFC
Jan 2008 - Mar 2008Customer ServiceRESPONSIBILITIES: Clean the store. Welcoming the guest/customer. Arrange the store. Attain the complain from customers. EXPERIENCES GAINED: Know how to deal with various types of people.Learn how to welcoming people.Learn how to deal with the complain from customer.

Quah Quock Lim
Feb 2010 - Jun 2010LaborRESPONSIBILITIES: Cut steel. Arranged steel. Transfer steel. Make beam, slab, piling and beam. EXPERIENCES GAINED: Know how to do hands-on in construction. Know how to deal with high temperature working surrounding.Experience one of the toughest job in Malaysia. Know how to deal with many kind of people such as from Bangladesh, Indonesia and etc.

IIUM
Sept 2012 - Aug 2014RESPONSIBILITIES: Give lecture to the students regarding the CNC Milling machine and its process. Assist first year students in handling CNC Milling machine. Help the students in producing basic codes for CNC Milling machine. Help the students in their projects using CNC Milling machine. Mark the students report. EXPERIENCES GAINED: Know how to deal with various types of people. Learn how to conduct a class as a lecture. Improve public speaking skill.Experience in handling CNC Milling machine and solve some problems regarding the machine. Show less RESPONSIBILITIES: Assist first year students in the engineering drawing subject that consist of technical drawing and using software, solidworks. Replace the lecture when he/she is not around. Mark the students assignments and quizzes. Help the students understand the subject. EXPERIENCES GAINED: Experience in teaching students. Experience in dealing with various types of people.Learn how to give personal tutoring. Improve public speaking skills. Improve technical drawing skill and solidworks skill. Show less
Demonstrator CNC Machine
Jun 2014 - Aug 2014Demonstrator Drawing
Sept 2012 - May 2014

AMD
Jun 2013 - Aug 2013InternshipRESPONSIBILITIES: Need to monitor one line of machine/process. Need to observe any problems in the machines that can lead to slowing down the production. Need to solve any problems that causes the production to stop (under supervision of my supervisor). EXPERIENCES GAINED: Experience in monitoring production machine and improve it at the same time under the supervision of my supervisor. Experience in the process of new line of machines are install in the company such as do the test run and etc. Experience in manufacturing process, skilled in use of internet, software applications including PowerPoint, Word. Excellent oral and written communication skills and knowledge of manufacturing/production. ACCOMPLISHMENT: Solve some issues regarding the machines in the production line. Show less

Perodua
Feb 2015 - nowWork more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on managing accident claim where I will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc. The nature of business is vehicles repair which include servicing and body/paint repair. Work more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on manage the service operation of accident claim where I will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc. Work more on managing the outlet operations in order to serve the customers with highest quality of work and satisfied customers needs. In addition, the job focus on manage the service operation of accident claim where i will be dealing with many parties such as insurance companies, police department, customers, body and paint contractors and etc.
Service Manager
Mar 2021 - nowBody and Paint Executive
Jun 2020 - Feb 2021Body and Paint Executive
Feb 2015 - May 2020
Licenses & Certifications

Certified Environmental Professional
Institut Alam Sekitar EIMASNov 2018
Understanding Measurement and Calibration System
PYROMETROAug 2017
Incident Investigation & Reporting Based on OHSAS 18001:2007 and OSH ACT 1994
Topesh Consultancy & Training Service PLTFeb 2017
Hazard Identification, Risk Assessment & Risk Control Risk Management & Implementation
Times Management Training Sdn BhdJan 2017
Course for Certified Environmental Professional in Scheduled Waste Management (CePSWaM)
Institut Alam Sekitar EIMASOct 2016
Perodua Innovative & Creative Circle (PICC) 2017
PeroduaDec 2017
Microsoft Excel Intermediate - Advanced
Info TrekMar 2017
Occupational Safety and Health (OSH) Management
NIOSH Certification Sdn BhdSept 2016
Scheduled Wastes Spillage Management
Kualiti Alam Sdn BhdAug 2016
Service Operation Executive (SOE) Leadership Challenge
Performance Development Consultants Sdn BhdFeb 2017
Honors & Awards
- Awarded to Muhammad RahmadBest Student for Mechatronics Lab 1 IIUM Mechatronics Department Jun 2012 I received the award because my team and I success in design and implementing the concept of washing machine in our prototype using the basic theory that we learnt in Theory of Machine and Mechanism subject.
- Awarded to Muhammad RahmadDean's List CFS IIUM Feb 2010 I received two semester dean's list award out of four semester I studied in the CFS IIUM since my pointer/GPA are higher than 3.5/4.00.
Languages
- enEnglish
- maMalay
- arArabic
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