Mihaela Breazu

Experience

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  GENPACT LLC

  Sept 2011 - Sept 2012

  IT Process Asociate

  Handling emails/calls/web cases, troubleshooting IT problems, follow-up cases.

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  Wipro

  Oct 2012 - Jan 2014

  Assist engineers on “Advisory-How To” and “Break and Fix” situations on Exchange Server (2003, 2007, 2010, 2013) and use in-depth product knowledge to provide technical solutions, handle complains, escalations, provide information, built and presented weekly technical reports;Troubleshooting using the knowledge of the Microsoft Exchange concepts (Clusters, Databases, Mail Routing, Performance, Client connectivity, MAPI, SMTP, RPC over HTTPS, Certificates, Anti-Virus, Active Directory, DNS, IIS, ActiveSync, Outlook Web Access, Autodiscover, Free-Busy, Availability, OAB, Public Folder Replication, Windows/Exchange PowerShell, EMC);Provide documentation of incidents and write reports to support problem management analysis and metrics. Afișează mai puține Assist customers on “Advisory-How To” and “Break and Fix” situations on Exchange Server (2003, 2007, 2010, 2013) and use in-depth product knowledge to provide technical solutions;Experience working with Windows Server 2003, 2008, 2012 including IIS6/IIS7/IIS8, Active Directory;Familiar with troubleshooting tools (ExBPA, Perfmon, Isinteg, Adsiedit, LDAP, Message Tracking, Advanced Logging, ExMon, PFDAVAdmin, OffCAT, SDP/UDE, Remote Connectivity Analyzer,etc.);Good knowledge of Microsoft Office Outlook (2003, 2007, 2010, 2013). Afișează mai puține

  • Frontline Exchange SME

    Mar 2014 - Jan 2014

  • Microsoft Exchange CTS Frontline Engineer - Spanish

    Oct 2012 - Mar 2014
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  SNC-Lavalin

  Aug 2014 - Nov 2016

  Email Analyst

  Maintain the email infrastructure of the organization by deploying, administrating and troubleshooting Exchange Server, Enterprise Vault, Modusgate, BES, Airwatch, Faxmaker.

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  Microsoft

  Dec 2016 - now

  • Support Escalation Engineer

    Aug 2023 - now

  • Support Engineer

    Dec 2016 - Jan 2023