Danny Cleary

Experience

• 

  Norton Rose Fulbright

  Apr 2019 - Jul 2020

  Desktop Support Apprentice

  Desktop Support Apprentice supporting a law firm of 1,000+ individuals

• 

  Morningstar

  Aug 2020 - Nov 2021

  Associate Employee Technology Support Analyst

  IT Support Analyst for Morningstar Inc. and related subsidiaries.

• 

  Clyde & Co

  Mar 2022 - Jun 2023

  IT Support Analyst

  International IT Support: Provided remote support to approximately 5000 global legal employees across APAC, MENA, and ARO regions using DameWare Mini Remote Control and Teams Screen Sharing.Customer-First Approach: Ensured positive end-user experience in all support calls and developed self-sufficient solutions like mini batch scripts for minor tasks.Documentation and Knowledge Sharing: Insisted on documenting all work, shared written documentation with the team, and actively participated in group calls to promote knowledge sharing.Technical Proficiency: Demonstrated deep knowledge of Microsoft 365 Suite applications, Azure Virtual Desktop, Citrix, and various Case Management Systems.Proactive Problem-Solving: Took initiative to resolve tasks usually outside of GSS scope without escalation.Teamwork and Independent Work: Exhibited strong ability to work both independently and as part of a team, and reduced team inefficiencies through building custom dashboards in ServiceNow for monitoring team stats, tickets and business requirements, issues and trends. Show less

• 

  Viexi Games

  Jun 2023 - now

  Independent Game Developer

  Experienced in Unity and C# with one game shipped on Steam (+ one pending release). Proficient in building FPS systems, Anomalous object / Hidden Object systems, real-time lighting, baked lighting, game optimisation, animation, materials, and working in URP.