Matthew Martinez

Experience

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  Citi

  Mar 2009 - Jul 2011

  Account Manager

  Personal case managementCollectionsTeam LeadDetailed communicationMaintaining and exceeding collection goalsResearching using Lexus NexusExtensive probing to find the root cause of delinquencyClient support Excellent customer service experience in a corporate environment.

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  All Covered

  May 2012 - May 2014

  Desktop Support Specialist
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  Taos

  May 2014 - Jul 2018

  Desktop Support Engineer

  Promoted for being an experienced, enthusiastic and articulate deskside support professional for C-level TiVo users in Burbank and Denver. Played a key role in support and delivery of IT services to end users, while serving as a team player that encouraged collaboration and conflict resolution of issues to completion. Demonstrated extensive technical expertise, problem-solving skills, and service dedication to drive the continuous commitment of IT service for TiVo. • Directed all incident management – responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on escalated/assigned level 2 and 3 tickets. • Managed the efficiency of video conferencing with Polycom, BlueJeans, Zoom, SFB, and Teams. • Well known for configuring and repairing Windows PC Systems and Mac OSX Systems. • Coached and trained new team members, provided metrics to technicians, and coordinated teams for execution of projects. • Functioned as the WSUS Administrator for Windows Updates and MS Office365 Administrator. • Developed excellent relationships with the business and other departments at all levels. Show less

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  ENamix

  Jul 2018 - Jun 2020

  Information Technology Field Engineer

  Hired to provide on-site and remote IT support for multiple AAA branches in Southern California. • Executed a variety of IT support functions including SCCM imaging, network equipment installs, Mac Administration via JAMF network outage support. • Collaborated and interfaced with C-level Executives to ensure IT needs solve business requirements.

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  ITMZ

  Oct 2019 - now

  Information Technology Consultant

  Collaborate with C-Level leadership for small and medium-sized business to implement effective IT Management strategy to support clients with total technology transformation, ultimately enabling these organizations to grow, build competitive advantages, and drive bottom-line impact. Function in a uniquely collaborative model, generating results that allow clients to thrive. Emphasis on advising hardware and software options to allow for streamlined work environments, hands-on set up of needed computer, network and video conferencing equipment, laptop repair services, and installation/configuration of network equipment such as firewalls, WAN, LAN, routers, and switches. • Consult in IT project/program initiation activities to confirm project purpose, determine overall goals/objectives, project and product scope, and system implementation and testing activities. • Develop a culture of IT operational excellence, improved cost effectiveness, service quality, and business performance. • Revamp technology infrastructures through cross-functional collaboration with company stakeholders to determine business objectives and technology requirements. • Implement results-driven user training for internal teams including MS Office 365, MS Teams and Skype, and Windows. • Cultivate authentic relationships with various service providers and vendors that slash costs for clients. Show less

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  Kastech Software Solutions Group

  Apr 2021 - Mar 2022

  Design Engineer

  Operate as an integral member of the IT team to develop and provide user solutions for an American semiconductor company. • Spearhead the full-cycle of IT project including a system imaging project of 300+ systems.• Ensure user support and solutions by collaborating desk side and interfacing with Skyworks’s staff to integrate processes.• Manage a variety of business/IT functions such as set-up desktops, train new hires, and build relationships with vendors. • Collect relevant information concerning helpdesk requests and create support tickets accurately. Show less

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  GDR Group, Inc.

  Mar 2022 - Feb 2024

  IT Client Services Consultant

  Own accountability for the client relationship-building lifecycle to position the GDR Group as a trusted partner in IT consulting. Collaborate with clients to develop technology roadmaps and strategic plans that support the achievement of client objectives. • Manage an account base of 17 clients and nurture relationships to ensure client satisfaction. • Utilize a consultative selling approach to drive hardware, software, and IT services business. • Customer Success Manager and Account Manager for client success• Partner with the project team to define, design, and detail the technical aspects of proposed IT solutions.• Conduct periodic market research studies to assist in developing sales plans, including profiling key competition.• Manage onboarding functions while communicating benefits of consulting solutions throughout the account lifecycle. • Actively monitor service requests and resolve client escalations to ensure quality client support. • Ensure administrative compliance by developing proposals, quotes, and RFPs/RFIs. Show less