Rosemary Ogunbiyi

Experience

• 

  Milleage Travels and Tours Bureau

  Feb 2007 - Feb 2008

  Customer Care Representative
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  Standard Chartered Bank Nig.

  Feb 2008 - May 2009

  Direct Sales Representative
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  MTN Nigeria ( CNSSL )

  Jul 2009 - Dec 2013

  CCR

  •Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily).• Utilized courteous and professional communications with clients and subordinates• Continuously met or exceeded company mandated quota’s• Brainstormed with team to identify strategies for improved efficiency

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  MTN NIGERIA(CNSSL)

  May 2015 - Jan 2024

  Online Team-Shift Supervisor(Premium Segment)
• 

  ISON BPO - Leading BPO Service Provider in Africa

  Oct 2016 - Jan 2024

  • I ensured smooth running of operational activities in the call center.• Made sure all work tools and workstations are ready for staff for optimum productivity• Motivated my team to achieve high standards and KPI targets.• Deal with and resolved problems/issues which may arise in the team or in the call center.• Worked with other units to ensure issues related to customers and staff is duly and timely resolved.• Mentoring and training team members when the need arise.• Monitored and gave reports on standards & performance targets.• Periodically arranged and chair team meetings, focusing on targets & achievements.• Involved in the training of new staff.• Praised team members and created a positive working environment.• Put together activity report per shift/per team• Self & People Management• Workplace and Floor Management• Resource management and accountability• Proper understanding of systems maintenance policies in the MTN OCAC• Products & services knowledge share Show less

  • Operations Team Lead

    Oct 2016 - Jan 2024

  • Operations Team Lead

    Oct 2016 - Mar 2018
• 

  DREBUGG LTD

  Apr 2018 - Jan 2024

  Senior Managing Director
• 

  Edubrainics Africa

  Oct 2018 - Jan 2024

  Digital Lecturer

  Ridding the generations to come of knowledge decadence.

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  AlMab Fats and Muscles Procurement Ventures

  Jan 2022 - now

  Administrative Assistant

  AlMab Fats and Muscles Procurement Ventures is a company that deals in children's educational gears, toys, furnitures, pre-owned books and learning resources. I serve as her client's relationship person and administrative officer. This roles made me the first contact of the organization to a client. I assist with sourcing for products for both the organization and customer with reference to individual needs and preferences. I ensure each interaction produces a positive result and experience for both parties and most especially for clients which promotes trust, reliability and efficiency and retention. I oversee daily activities which includes, record taking and keeping of stocks, meetings and event planning, conflict resolution, content writing and graphics for advertisements and social media management. Show less