Siima Mihyo

Experience

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  The Tower Hotel London

  Jun 1998 - Jun 1999

  Management Trainee- Guest Relations Assistant and Receptionist /Cashier

  (a) Responsible for VIP guests, and catering to their needs;(b) Check in / Out of all hotel guests, and making bookings;(c) Handling invoices for guests; and(d) Other general administration processes.

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  Novotel Den Haag World Forum (formaly Dorint Hotel)

  Jun 1999 - Mar 2000

  Receptionist and Cashier

  (a) Checking in / Out Guests, and making reservations;(b) Processing invoices for guests and preparing document for the finance department(c) Handling telephone calls; and(d) Other general administration processes.

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  KLM Royal Dutch Airlines

  Apr 2000 - Dec 2000

  Reservation and Customer Services Agent

  (a) Training new staff members agents for the Flying Dutchman Programme;(b) Dedicated agent for members of the Flying Dutchman Programme - informing the about the programme;(c) Booking flights and other awards for members;(d) Handling correspondence and complaints from members; and(e) Other duties as required.

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  Organisation for the Prohibition of Chemical Weapons (OPCW)

  May 2001 - Mar 2009

  (a) Assisting the Head of Support Services with the daily operations and procedures of the Travel Unit;(b) Supervising 4 staff members in the Travel Unit and the Travel Management Company (TMC) in-plant with its 4/5 employees;(c) Procurement and Contracting of Services;(d) Co-ordinating and Administering all Official Travel, Conferences and Human Resources Travel for the OPCW in accordance with the Administrative Directive and applicable rules of entitlements;(e) Dealing with suppliers’ contracts, invoices and other travel related issues, including monitoring and coordinating with the Travel Implant (with 4 senior agents) and ensuring OPCW receives the most economical tickets and services;(f) Receiving Travel Requests (TR’s) and Preparing Travel Authorisations (TA’s) by using the Travel Automation System (Tango) for Official, Conference and HR travel, including block obligations for Budget and Finance Branch, and revising the TA’s when required;(g) Arranging shipping and relocation for OPCW staff members in accordance with the administrative directive for entitlements;(h) Processing customs declaration forms (D-39) for the import of household goods of new staff members;(i) Arranging insurance for relevant travellers, cash and shipment of household goods;(j) Providing travel information and insurance to the visa and protocol branch and other branches when required;(k) Receiving various travel-related and relocation related invoices and preparing them for payments and well as keeping control of the accounts;(l) Maintaining all Travel Statistics, logs and Archives-Training New staff members;(m) Substitute the duties of the stationary Supplies Clerk on her absence; and (n) Other duties as required. Show less

  • Senior Travel Clerk

    Jan 2001 - Mar 2009

  • Supply Clerk

    May 2001 - Nov 2001
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  Special Tribunal for Lebanon

  Apr 2009 - Jun 2021

  Supervisor Travel Visa and Entitlements Unit

  (a) I was responsible for setting up the Visa and Entitlement Unit of the Special Tribunal for Lebanon (STL) in the Netherlands, which included developing and drafting polices, directives and guidelines for travel, visa and protocol. After that, I was involved in the execution of the following tasks: (b) Implementation and development of policies and procedures of the STL Travel, Visa and Entitlement Unit;(c) Managing, supervising two (2) Travel Assistants and the Travel Management Company (TMC) and the team Allocated to the STL;(d) Managing and coordinating the daily operations of the Unit; (e) Procurement and contracting of services to the Unit;(f) Managing contracts, invoices, and ensuring STL receives the most economical tickets and services; and in accordance to the established rules;(g) Managing and administering all travel bookings in the Central Reservation System (CRS) of all Official Travel, Conferences and Human Resources Travel for the STL in accordance with the applicable rules of entitlements and in accordance to the Tribunal policies;(h) Managing receipts Travel Requests and Preparation of Travel Authorizations by using the Travel automation system (ERP); a) Project manager for the development and implementation the new travel automation system (ERP) to meet the Tribunal requirements; b) Managing the shipment and relocation for staff members in accordance with the Rules of Entitlements;c) Managing the processing customs clearance forms for staff members with fiscal privileges;d) Managing and ensuring that visa applications, residence permits, civil registrations, relations and other procedures are followed in accordance to the diplomatic agreement between STL, The Netherlands and other countries;e) Creating and Maintaining logs and archive for reports and statistics for all travel, shipment, protocol and visa processes; andf) Training and coaching STL staff members. Show less

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  EUCAP Somalia

  Jul 2021 - now

  Travel Management Officer