Arpan Verma

Experience

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  UshaOm

  Jun 2009 - May 2012

  Manager Operations

  I have been working with the management team, contributing to the development and implementation of organizational strategies, policies and practices. Interacting with the Board of Directors Conducting office management tasks.Ensure safety regulations are adhered to.Implementing measures to provide motivation for employees.Oversee customer service departments and assess that they are meeting customer satisfaction goals.Preparing, revising and submitting reports, budgets and other documentation to MD.Communicating information to the departments filtered for management.Performing and Participating in training sessions.Implementing quality management and regulatory compliance strategies.Reviewing customer reviews and customer related statistics. Show less

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  Connexxions InfoTech Services Private Limited

  May 2012 - Aug 2012

  Pccare247
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  Smart E Tech

  Jul 2012 - Aug 2014

  Partner & Promoter

  Dealing with Overseas Merchant service providers.Handling Search Engine and Social Media Marketing.Handling operations with sales team.Review daily sales and technical resolution case summary.Performing and participating in training sessions for both sales & technical team.Taking care of P&L accounts, balance sheets and Annual report.Manage HR, Finance, Sales and Technical Departments.

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  Support Hub Inc

  Sept 2012 - Feb 2015

  Chief Operating Officer

  To lead and oversee the implementation of the Company’s long and short term plans in accordance with its strategy.To ensure the Company is appropriately organized, staffed and have the authority to hire and terminate staff as necessary to enable it to achieve the approved strategy.HR and Recruitment OperationsRisk, fraud, Retain and Compliance Operations.Legal Ops (Licenses, IP, Domain copyright and trademark)Operating Lead Generation and In-house sales Operations.Account Management, Strategy and Coordination.Handle PPC Marketing (Google / Bing / Search Partners)Created CampaignsMaintain quality score, cost per click, average position for ads, bids etc.Online Operations Support (community and ad technology)Online Product and Service Support (Technical Support, advertising and enterprise solutions)Content Management and Support (Website) Show less

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  Arsom Technologies LLC

  Jan 2015 - now

  Director & Co Founder

  Started up company specializing in documents imaging fulfillment services,outsourcing. Selected optimum location, developed design layout and completed buildout.Purchased and installed necessary equipments and machines. Hired and trained team.HR and Recruitment OperationsRisk, fraud, Retain and Compliance Operations.Legal OperationsLead Generation and In-house sales Operations.Review daily sales summary.To ensure the Company is appropriately organized and staffed and tohave the authority to hire and terminate staff as necessary to enable it toachieve the approved strategy.Handle a predictive Dialer (Linux with DHADI).Taking steps for cost cutting at every stage of business.Motivating associates by taking regular sessions.Attending training sessions for Mock calls.Coordinating with client to resolve issues and daily progress. Show less