
Neha Malik
Systems Analyst

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About me
Director, Project Management Office at TraPac
Education

Southern Methodist University
2008 - 2010Master's degree Computer Software Engineering
Inderprastha Engineering College
2002 - 2006Bachelor's degree Computer Science
Experience

Pioneer IT Solutions
Jan 2011 - Mar 2012Systems AnalystProject: Release the next version of Common AppJoined the project in its nascent stages and lead the BA process throughout leading up to the successful release of Common App 4 in July.Worked closely with the Project manager, following agile methodology to elicit project requirements. Participated in daily scrums, sprint planning and sprint retrospective meetings.Captured and documented user and functional system requirements through stakeholder interviews along with system interaction and process assessments. Prepared application workflows to clearly communicate the process and operations to technical team.Worked in tandem with the Project manager to create user stories and maintaining product backlog within Rally.Wrote detailed specifications for system modules and components in a format, which is implementable and testable by development and quality assurance team as per the organizational standards. Collaborated with UI designers to ensure that mockups and specifications are in sync. Designed mockups and prototypes myself using Balsamiq.Involved with user acceptance and validation testing, identifying defects and creating tickets for them. Show less

Kairos Technologies Inc
Mar 2012 - Sept 2017Business AnalystProjects UndertakenProject 1: Release the next version of Common AppProject 2: Develop an internal tool "The Command Center"“The Command Center” is a configuration management tool, enabling administrators to configure and setup various forms, their business rules, etc for their annual releases based on member needs.Collaborated with Product Owner & Subject Matter Experts to understand updates needed and timelines we were up against.Identified consolidated documentation need, and used Gherkins syntax for writing user storiesWrote and managed user stories to assist product owner create Rally product backlog.Project 3: Pricing Execution at Freddie MacInvolved with business requirement analysis, converting business requirements from BRD into implementable system requirements following Waterfall methodology.Worked closely with a team of 7 business analysts, handling individual tasks and their interdependencies.Responsible for creation of activity diagrams, functional specifications and system requirements for the assigned functionality, as per the Freddie Mac standards and guidelinesConducting Lead Reviews, Peek (IT) Reviews and Peer (Business) Reviews for all artifacts created and getting approval for all artifacts to be considered complete and fit for further consumption by Technology Team. Perform system requirement to business requirements linking within IBM DOORs to ensure requirements traceability. Show less

TraPac
Sept 2018 - nowDirector, Project Management Office
Nov 2023 - nowSr. Manager, Project Management Office
Jan 2022 - Nov 2023Process Improvement Manager
Sept 2018 - Nov 2023Process Improvement Manager
Oct 2019 - Mar 2022Business Analyst
Sept 2018 - Sept 2019
Licenses & Certifications

Lean Six Sigma Green Belt Certification
MSys Technologies | Software Product Engineering ServicesDec 2019- View certificate

PMP
Project Management InstituteSept 2023 
Certified ScrumMaster (CSM)
Scrum AllianceAug 2019
Volunteer Experience
Treasurer
Issued by Cub Scout Pack 639 on Jan 2021
Associated with Neha Malik
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