Experience

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  University of arizona

  Aug 1996 - May 2000

  Laboratory reserach specialist

  Prepared and processed Archaeological and Geological samples for Carbon 14 age determination.• Designed, maintained, and modified HVAC sealed quartz laboratory equipment. • Coordinated special and high priority projects with clients, such as the United States Geological Survey (USGS). • Supervised and trained newly hired staff in laboratory procedures and techniques specific to Carbon 14 age determination.• Produced laboratory results for data analysis used in three publications in the Radiocarbon Journal. Show less

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  Convergys

  May 2000 - Apr 2005

  Team manager

  Team Manager for 30+ individuals performing outsourced Microsoft Windows 95/98/98 SE/ME/XP/2000 Technical Support in North America. Windows XP support was provided via Windows Instant Messenger.

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  Sage, sage software, best software, saleslogix, interact commerce

  Jan 2005 - Jan 2009

  Trainer

  Provided high quality product training to Sage customers, business partners, certified consultants, and employees in a classroom and e-learning environment. Used training curriculum, student materials, instructor tools, presentation tools, and other documentation. Tested and evaluated trainees and was responsible for North American engineer certifications for Sage SalesLogix.• Instructed over 300 individuals with a 99.99% successful certification rate.• Developed, reviewed, and maintained authorized technical training curriculum and other learning products based on training industry best practices, instructional design principles, and Sage Learning Services standards. Show less

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  Sage

  Jun 2005 - May 2009

  Trainer

  Technical Implementation Trainer for all North America for Sage SalesLogix, Sage SalesLogix Mobile, and Sage SalesLogix Visual Anayzer.

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  Apollo education group

  Oct 2009 - Jul 2012

  Internal training/learning evaluation and measurementTraining / Project AdministratorCampus Employee Development - Enrollment 2009-2011- Process Improvement and Measurement - Team Lead Apollo Group went through a reorganization of their internal training department in January, 2011. As a result of the reorganization, I was moved to the corporate office.

  • Training / Project Administrator - Learning Evaluation

    Oct 2009 - Jul 2012

  • Process Improvement & Measurement Mini-Team Lead

    Oct 2009 - Jan 2011
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  Minisoft inc

  Aug 2012 - Jun 2016

  Application consultant

  Implementation and Training for MiniSoft Worldwide Accounts Receivable & Collections Software (ARCS).Provide training and consulting services to Accounting and Collections Departments within Corporate Law firms and other Legal Industries throughout the US, Europe, Asia and Australia.Primary duties include:• Work with IT on the creation and conversion of existing SQL databases• Work with Accounting Management or CFO to help link business procedures to end user software training.Additional duties include:• Analyze and troubleshoot customer issues with the MiniSoft Worldwide Accounts Receivable & Collections Software (ARCS).• Existing client upgrades• Ongoing account/project managementSpecialties:• Project Management Certificate, University of Phoenix• Master of Business Administration, Bachelor of Arts in Anthropology (Key component of Organizational Behavior and Ethics in Business)• Nine years experience supervising and training direct reports in various professional, scientific and business related duties. • Five years performing statistical analysis for the University of Arizona Accelerator Mass Spectronomy Facility.• Sage Software Certified Trainer for Sage SalesLogix versions 6.x and 7.x. Show less

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  Minisoft inc

  Jun 2017 - now

  • Technical Support Manager (Department Head)

    Oct 2017 - now

  • Instrctional Designer

    Jun 2017 - Oct 2017