Talk to sales Try for Free
Umair Nawaz

Umair nawaz

bookmark on deepenrich
location of Umair NawazIslamabad, Islāmābād, Pakistan
Phone number of Umair NawazView Mobile No.
Followers of Umair Nawaz1000 followers

  • Timeline

  • About me

    Deel | QA Analyst | Data Analyst | Ex. Motive | SaaS

  • Education

    • National university of computer and emerging sciences

      2013 - 2017
      No degree computer science

  • Experience

    • Touchstone communications

      Sept 2017 - Feb 2021

      Worked as a Team Lead Quality Assurance Worked as a Quality Assurance Executive and as a Compliance Executive. Worked as a Customer Support Specialist and as a Concierge Team Member.

      • Quality Assurance Team Lead

        Aug 2020 - Feb 2021

      • Quality Assurance Specialist

        Dec 2018 - Aug 2020

      • Customer Service Representative

        Sept 2017 - Dec 2018

    • Motive

      Feb 2021 - May 2023
      Quality assurance representative

      In this role, I was responsible for monitoring and evaluating Customer Support interactions to identify gaps and areas of improvement. I conducted Root Cause Analysis and CSAT & DSAT Analysis. I collaborated with Enablement, Product, and Operations Teams to work on the product & process gaps.

    • Deel

      May 2023 - Aug 2024

      • Operational Excellence QA Analyst

        Jun 2024 - Aug 2024

      • Customer Support QA Analyst

        May 2023 - Jun 2024

  • Licenses & Certifications