
Timeline
About me
Graduate Trainee Manager
Education

Olchfa secondary school
2008 - 2015A levels, as levels, gcse'sA Levels: · Health and Social Care· Media Studies, · Welsh Baccalaureate Advanced DiplomaAS Levels:· English Literature· Health and Social Care· Media StudiesGCSEs: · English Language· English Literature· Mathematics· Citizenship· ICT· Drama· Welsh· Duke of Edinburgh Bronze Award

Swansea university
2016 - 2019Bachelor of science - bs health and social
Experience

Village hotels
Aug 2015 - Jul 2020· Responded to enquiries in a timely and confident manner and accurately recorded customer requirements on booking systems, whilst marketing hotel facilities and services· Proactive problem solving and communicator, relaying information to operational teams · Assisted with forecasting and participated in networking events, conversion days and outreach events. · Discussed and created bespoke contracts highlighting terms and conditions, e.g. cancellation policies · Conducted client “showarounds” in a professional manor, to develop a rapport and understanding of the customers’ requirements · Liaised with third party organisations on the diverse requirements of the delegates, e.g. RNIB · Conducted financial transactions, arranging credit facilities for invoice purposes, and facilitated bank transfers and prepayments · Negotiated payment plans with companies and resolved discrepancies and complaints politely and swiftly· Conducted follow up evaluation and assessed feedback to improve links with companies and encourage future business · Utilized Microsoft packages and specific hotel IT systems to undertake various duties · Completed filing, photocopying and general office tasks Show less
Meetings and Events Coordinator/Host
Sept 2019 - Jul 2020Restaurant Waitress
Aug 2015 - Sept 2019

Swansea bay university health board
Dec 2020 - nowGraduate Trainee Manager
May 2024 - nowOperational Support Manager
Apr 2023 - May 2024Personal Assistant
Jan 2022 - Apr 2023Support Officer
Dec 2020 - Jan 2022
Licenses & Certifications

Associateship diploma
The national college of music and arts
Heart-start emergency life support certificate

Karate purple belt
Yoshitaka
Swimming: silver cross safety training award
National rescue standard- View certificate

Level 5 diploma in principles of leadership and management
IlmMar 2025 
Grade 1 clarinet
Abrsm
Fundamentals of improvement
Improvement cymruMar 2025
Grade 1 theory
Abrsm
Volunteer Experience
Support Worker
Issued by CREST Community College on Feb 2018
Associated with Kate ThomasCare Assistant
Issued by Swansea University Union Nursery on Nov 2014
Associated with Kate ThomasClassroom Assistant
Issued by Parkland Primary School on Mar 2012
Associated with Kate Thomas
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