Kate Thomas

Experience

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  Village Hotels

  Aug 2015 - Jul 2020

  · Responded to enquiries in a timely and confident manner and accurately recorded customer requirements on booking systems, whilst marketing hotel facilities and services· Proactive problem solving and communicator, relaying information to operational teams · Assisted with forecasting and participated in networking events, conversion days and outreach events. · Discussed and created bespoke contracts highlighting terms and conditions, e.g. cancellation policies · Conducted client “showarounds” in a professional manor, to develop a rapport and understanding of the customers’ requirements · Liaised with third party organisations on the diverse requirements of the delegates, e.g. RNIB · Conducted financial transactions, arranging credit facilities for invoice purposes, and facilitated bank transfers and prepayments · Negotiated payment plans with companies and resolved discrepancies and complaints politely and swiftly· Conducted follow up evaluation and assessed feedback to improve links with companies and encourage future business · Utilized Microsoft packages and specific hotel IT systems to undertake various duties · Completed filing, photocopying and general office tasks Show less

  • Meetings and Events Coordinator/Host

    Sept 2019 - Jul 2020

  • Restaurant Waitress

    Aug 2015 - Sept 2019
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  Swansea Bay University Health Board

  Dec 2020 - now

  • Graduate Trainee Manager

    May 2024 - now

  • Operational Support Manager

    Apr 2023 - May 2024

  • Personal Assistant

    Jan 2022 - Apr 2023

  • Support Officer

    Dec 2020 - Jan 2022