Experience

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  Dominican university

  Aug 2011 - May 2013

  Office services

  Mail Handling: Managed incoming mail by sorting and processing shipments from FedEx, UPS, ZIP, DHL, and USPS, ensuring accurate distribution.Interdepartmental Delivery: Efficiently delivered sorted mail to the appropriate departments, facilitating smooth internal communication and operations.Outgoing Mail Management: Collected outgoing mail, ensured correct postage was applied to letters/packages, and operated postage machines for both large and small jobs.Printing Support: Assisted teachers by printing handouts and exams, contributing to effective educational materials preparation. Show less

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  Fitness formula clubs (ffc)

  Jul 2013 - Feb 2016

  Client-Centered Consultation: Consulted with clients to address their needs during massages, tailoring each session to meet their specific requirements effectively.Maintained Orderly Environment: Ensured the massage room was consistently organized and clean, providing a comfortable and serene space for clients.Resource Management: Managed supply inventory by keeping stock levels replenished and promptly notifying management of any requirements, contributing to smooth operations.At-Home Care Recommendations: Offered valuable advice to clients, suggesting techniques and stretches they could practice at home to enhance their overall well-being. Show less Customer Interaction: Interacted with members and clients in a friendly and professional manner, creating a welcoming environment and ensuring positive experiences.Administrative Support: Managed incoming calls, efficiently scheduled spa appointments, and handled payment transactions for booked services.Sports Shop Oversight: Maintained the associated sports shop, ensuring its orderly and appealing presentation, and providing assistance to customers.Project Assistance: Collaborated with the manager on various projects, including tasks such as maintaining inventory logs and editing therapists' schedules, contributing to efficient operations and organization. Show less

  • Licensed Massage Therapist

    Jan 2015 - Feb 2016

  • Lead Spa Receptionist

    Jul 2013 - Feb 2016
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  Pacific college of health and science

  Feb 2016 - May 2017

  Facilitate Student Licensing: Provide guidance to students in obtaining licenses for Massage Therapy and Acupuncture.Maintain Alumni Records: Ensure the accuracy and comprehensiveness of the alumni database by gathering alumni contact, biographical, and career details through surveys, projects (such as the alumni directory), correspondence, website updates, and postal responses.Forge Employer Relationships: Cultivate connections with employers interested in recruiting PCOM graduates.Oversee Graduation Arrangements: Coordinate and manage the logistics of graduation ceremonies. Show less Facilitated Class Registrations: Managed the registration process for students enrolling in classes.Contributed to Special Projects: Collaborated on assigned special projects, bringing dedication and expertise to achieve project objectives.Compiled Routine Reports: Aided in preparing scheduled reports, ensuring accuracy and timeliness.Offered Visitor Assistance: Provided comprehensive support to visitors, creating a positive experience and addressing inquiries effectively.Managed Reception Responsibilities: Executed reception area tasks, including receiving calls, relaying messages, handling deliveries, and warmly welcoming visitors. Show less

  • Director of Alumni Services

    May 2016 - May 2017

  • Administrative Assistant

    Feb 2016 - May 2016
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  Fitness formula clubs (ffc)

  Sept 2017 - Jan 2019

  Massage therapist

  Client-Centric Excellence: Delivered exceptional, tailored massage services that consistently surpassed booking goals, showcasing dedication to client satisfaction and service excellence.Injury Prevention: Employed meticulous assessments of soft tissue condition, joint quality, and muscle strength for each client, effectively preventing injuries and ensuring a safe and comfortable experience.Holistic Client Care: Enhanced client satisfaction by providing personalized recommendations, including at-home techniques and stretches, promoting well-being beyond the massage session.Thorough Documentation: Maintained meticulous and comprehensive treatment records, ensuring accurate and organized records for each client, fostering efficient communication and informed decision-making.Continuous Improvement: Demonstrated commitment to professional growth and excellence by consistently exceeding performance targets and implementing client-focused strategies, reflecting adaptability and a proactive approach. Show less

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  Centre physical therapy

  Feb 2019 - Jun 2019

  Rehabilitation aide

  Collaborative Treatment Implementation: Collaborated with physical therapists to implement and administer treatments, contributing significantly to the success of patient treatment plans.Productivity Enhancement: Maintained team productivity during slower periods by actively engaging in tasks and responsibilities, ensuring efficient operations and a seamless workflow.Work Environment Management: Played a key role in team productivity by diligently keeping work areas clean and supplies well-stocked, fostering an organized and conducive environment for optimal performance.Administrative Support: Provided valuable support to the administration by meticulously completing, verifying, and processing necessary forms, contributing to accurate record-keeping and streamlined processes.Operational Efficiency: Demonstrated a commitment to enhancing operational efficiency by actively participating in various tasks, treatments, and administrative processes, showcasing adaptability and a proactive attitude. Show less

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  Medmen

  Feb 2019 - Jul 2020

  Operations/hospitality specialist

  Data Coordination and Verification: Demonstrated meticulous attention to detail by verifying the completion of inventory documents through effective coordination with personnel, ensuring data accuracy and reliability for further analysis.Data Management and Reporting: Proficiently utilized Leaflogix and Microsoft Office, including Excel, to compile, store, and retrieve production data for reports, showcasing strong data management skills essential for analytical insights.Operational Insights: Collaborated with administration to identify pain points, widespread issues, and quality concerns, contributing valuable insights that support informed decision-making and process enhancements.Performance and Target Attainment: Successfully met patient needs while consistently achieving and surpassing strict performance targets, displaying strong time management and multitasking capabilities in a fast-paced environment.Quality Improvement: Leveraged analytical skills to support administration in identifying and addressing operational inefficiencies and quality concerns, underscoring your proactive approach to continuous improvement. Show less

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  Wtw

  Aug 2021 - now

  Pension outsourcing benefits analyst

  Comprehensive Plan Administration: Proficiently executed routine and recurring tasks and reports for diverse clients' defined benefit plans, ensuring seamless operations and fostering client satisfaction.Regulatory Expertise: Adeptly navigated and adhered to complex plan documents and government regulations, ensuring accurate and compliant plan administration that mitigated potential risks.Meticulous Documentation Management: Maintained accurate and organized work papers and documentation materials to facilitate effective record-keeping and support informed decision-making.Continuous Process Enhancement: Proactively created and updated process documentation, optimized workflow efficiency, and contributed to a culture of continuous improvement, adaptability, and innovation.Detail-Oriented Accuracy: Demonstrated an unwavering commitment to precision and detail, enabling error-free execution of tasks, ensuring data integrity, and providing reliable reporting to enhance the overall quality of plan administration.Data Integrity: Conducted thorough financial report reconciliations for diverse clients' defined benefit plans, ensuring accuracy and alignment with regulatory requirements, thereby enhancing the overall reliability and integrity of financial data. Show less