Victor Akinfala

Experience

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  Enactus Nigeria

  Mar 2011 - Jan 2012

  Programme Staff(Assistant)

  * Team development and training*Team audit* Project verification and evaluation* motivation and mentorship of SIFE Teams in Nigeria tertiary institutions* Manage recruitment process for SIFE Teams in Nigeria tertiary institutions* Management assistant on special projects and programs* Event management assistant

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  Globacom

  Jan 2012 - May 2014

  Client service professional

  *Provide valuable link and interface between customers and the companies-Attending to over1000 customer resolutions/week *Client Servicing- vast in using CRM tools to maintain servicing standards/score cards/records on assigned clients.*Responsible for responding to customer inquiries and with support teams to ensure timely client deliverables professionally.

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  Globacom

  Jul 2014 - Mar 2015

  Executive Assistant (Director, Customer Care)

  Primarily responsible for providing administrative support to the Director, and the Department in generalManaging the Administrative functions of the Customer Care Department, with total staff strength of over 2000.

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  LAMID CONSULTING

  Apr 2015 - Aug 2015

  Program Executive (Business Development / Client Service / Brand marketing )

  http://lamidconsulting.com/• Tracks and codifies the interactions between the company and its clients so that sales and profits can be maximized using analytics and KPIs, to give as much information on marketing focus and customer service, so as to maximize revenue and decrease idle and unproductive contact with clients. • responsible for maintaining solid clients’ relationships by developing and maintaining an effective and efficient system for coordinating the clients’ service functions; involving CRM components and expedite sales closing rate.. Show less

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  New Horizons Computer Learning Centers Nigeria

  Sept 2015 - Sept 2020

  Business Development Manager (Universities Partnerships Operations)

  • Win more businesses and deepening quality service in existing business (B2B) relationships.• Create long-term value for the organization from customers, markets, and relationships.• Develop negotiating strategies and positions by studying the integration of new projects/venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.• Identifies, develops and targets growth strategies and plans focused on both financial gain and increased client base.• Accomplishes project/business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.• Manage 15 center managers to achieve result oriented service service deepening .• Manage clients’ accounts and ensuring service financial derivatives Show less

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  Babcock University, Ilishan-Remo

  Sept 2015 - Jul 2019

  Technical Instructor ( Computer Science Department)
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  DataXpert

  Sept 2020 - Feb 2021

  Business Development Manager
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  International Partnerships for Human Capital Development

  Feb 2021 - now

  Founder / Director
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  Ibadan Electricity Distribution Company (IBEDC)

  Apr 2021 - Dec 2023

  Lead e-Channels
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  Enactus Nigeria

  Jan 2024 - now

  Head of Partnerships