Bruno Figlioli

Experience

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  Grupo Protege

  Dec 2011 - Mar 2013

  Assistente Intermodal Sênior

  Atividades de planejamento de operações intermodais de valores, documentação e trâmites de exportação e importação, negociação com clientes internacionais, prospecção de novos clientes, contato com despachantes, agentes de carga, e receita federal, monitorando as operações intermodais customizadas e internacionais, incluindo desembaraço nos aeroportos internacionais.Organização do fluxo de cotações internacionais com os clientes internacionais e a fluidez nos agendamentos de transportes, foram destaques nesta posição. Show less

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  Itaú Unibanco

  Feb 2013 - Mar 2014

  FX Operations Analyst

  A range of pivotal responsibilities characterized my role as an Analyst in the Foreign Exchange Back Office. I worked with foreign exchange operations for Private Banking clients, responsible for composing and monitoring dossiers for Foreign Currency Current Account (CCME) operations, ensuring compliance with all necessary requirements. I also provided support to Retail customers with International Accounts in New York. Beyond my daily activities, I actively engaged in systemic improvement projects and process enhancements related to the aforementioned products. I conducted detailed analyses of operational workflows, aiming to identify optimization opportunities. The conclusions of these analyses were presented to the organizational hierarchy, contributing to targeted decision-making. Show less

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  Itaú BBA

  Mar 2014 - Mar 2017

  Cash Management and Trade Services Analyst

  I worked as an Analyst in Middle Office, focusing on International Cash Management and Trade Services within the Wholesale segment, providing support to clients with accounts in Nassau and New York. My activities encompassed a range of tasks, including account opening/closing, preliminary document analysis, and platform enablement for regional bank clients.In the Trade Services domain, I played a pivotal role in facilitating contact and support between the Back Office and clients.Maintained direct contact with a team of specialists, collaborating to facilitate business opportunities with clients. My involvement extended beyond daily operations. I interacted with the International Products and Technology departments, focusing on streamlining processes and proposing workflow improvements, with a special emphasis on customer satisfaction and maintaining a positive image for the bank.I received recognition for significant achievements, such as workflow enhancements, projects organization in collaboration with the Products team, and contributions to the training of interns and new analysts. My journey as a Middle Office Analyst stood out for the combination of communication skills, organization, and dedication to delivering excellent customer service with an emphasis on client retention. Show less

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  Safra Bank

  Mar 2017 - Jan 2019

  Closely monitored the implementation and efficiency of local Cash Management solutions, including bank domicile, payment slips, payment services, reconciliation, and CNAB 400 layout. I was responsible for leading discussions regarding service pricing, adjusting them based on the profile of target clients (billing up to R$ 30 million / year). Collaborated closely with the Safrapay team to provide integrated receivables services at the bank, aiming at customer retention. Drawing from my professional experience, identified and facilitated new business opportunities to meet client demands involving foreign trade operations. This led to a notable expansion of business with account managers, directly contributing to the institution's growth. Show less As part of my role, I led commercial development strategies, focusing on products such as International Accounts, Spot FX, Trade Services, and Trade Finance, aimed at companies with revenue of up to R$ 1 billion per year. Through frequent travel to visit clients in my portfolio, I presented products comprehensively while understanding their specific needs. This enabled me to craft customized proposals aligned with their goals and challenges. During negotiations, was responsible for pricing and liquidity set rates, and structured complex operations, including cross-selling International Accounts with Trade Finance operations. Actively collaborated in internal committees for operation approvals. Contributed to disseminating knowledge about products within my scope and led the training of branches throughout Brazil. My trajectory stood out for its combination of strategy, negotiation, and leadership, strengthening client relationships and driving a 30% growth in the product portfolio. Show less

  • Cash Management Officer

    Apr 2018 - Jan 2019

  • International Cash Management & FX Sales

    Mar 2017 - Jan 2019
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  Itaú BBA

  Jan 2019 - now

  As a Product Manager on the International Cash & Trade Services Squad, I served as a Product Manager, responsible for overseeing the portfolio of International Services, which includes International Cash Management, Documentary Collections, Letters of Credit, and Export Custody. Among the main responsibilities, I emphasize Utilization of Agile frameworks, Discovery + Delivery, Lean, definition of OKRs and KRs, NPS to facilitate project management within the Squad, as well as providing training to adjacent teams about the products. Backlog management and product strategy definitions, along with prioritization techniques, are constant aspects of day-to-day operations, as well as alignment with stakeholders and clients. A critical risk assessment approach is applied to ensure more sustainable long-term deliveries.Projects geared towards customer satisfaction and addressing issues and pain points, such as the conceptualization and implementation of the Soft Token for clients, as well as the modernization initiative, overseeing the Platform Upgrade for the International Current Accounts system. Show less In this role, I combined management skills, interdepartmental collaboration, and in-depth product knowledge to enhance the customer experience.Key responsibilities and accomplishments:Incorporated business and product perspectives into projects, applying agile methodologies and UX/CX principles to optimize NPS outcomes. This was particularly prominent in customer Discoveries, where I collaborated with clients to develop self-service projects.Collaborated actively with Legal, Technology, Sales, Operations, and Customer Service teams to gather insights and accurate guidance for projects. Managed product P&L, evaluating and adjusting sales strategy alongside the teams.Assisted the Product Owner in story creation and detailing, backlog prioritization, and material development for ceremonies.Empowered the technology team through conceptual training on the currency exchange product, aligning projects and deliveries. Provided training to commercial teams, with over 200 individuals trained and an NPS rating of 99% in assessments. Show less Product management across an extensive portfolio of International Banking Services. I interacted with various departments including Sales, Technology, Compliance, AML, Legal, and Finance. Closely monitored financial aspects, including P&L analysis of products while adhering to Institutional Governance, UX and CX, ensuring continuous enhancements in workflows, development of new products, systems, and the ability to anticipate market trends. Notably, my contribution to creating training content for internal professional development platforms stands out. Additionally, I participated in projects exploring emerging technologies and conducted targeted studies to reduce bank costs, subsequently resulting in increased revenue. Show less

  • Product Manager | International Services Squad

    Sept 2021 - now

  • FX Product Officer

    Mar 2021 - Oct 2021

  • Product Manager - International Products

    Jan 2019 - Mar 2021